IMPORT INVOICING REPRESENTATIVE - Jobs in Montréal, QC

Job Description

Company DescriptionMSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.Job DescriptionAs a member of the Billings Services Department, the Import Billings Representative is responsible for issuing invoices and charging customers in an accurate and timely manner as well as handling any questions and issues related to charge disputes. They are also responsible for auditing invoices before these reach our customers.Key Accountabilities

• Achieve superior customer satisfaction using effective communication by responding to all customer questions by email and phone
• Maintain department specified KPI’s and Targets

Specific Tasks

• Verify and issue invoices to clients (Imports)
• Validate/audit freight charges into Import Shipments and retrieve details from the MAP/TMS and MSCLink systems
• Verify and ensure validity of rate quotes
• Manage customer charge disputes professionally within the expected turn time
• Issue corrections into internal systems (MAP, LINK, TMS)

Tasks may vary per individual as required by department for cross-training and/or business requirementsQualificationsAll MSC Canada employees are expected to exhibit the MSC Attitude whereby you are a positive force, relentlessly driven to produce solutions-focused results; your approachable nature encourages collaboration with colleagues and customers.

• Customer Service Focus: Strives to provide a memorable customer service experience to every customer every time; uses a genuine friendly approach.
• Ability to multi-task: Can proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner
• Strong written and verbal communication skills: Can communicate in a concise professional manner, both written and verbal, using positive language.
• Organizational Skills: Can manage the workload, to prioritize, and to manage their time effectively, approaching problems logically and with demonstrated good judgment
• Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion; keeping a friendly connection with the customer to ensure their satisfaction
• Attention to detail while working quickly and under pressure: Can maintain both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained, when deadlines are tight, and the pressure is on.
• Ability to work autonomously and part of a team
• Intermediate proficiency in Excel and Microsoft Office
• 1-2 years of customer service or data entry experience preferred (or relevant experience in another role)
• Relevant shipping knowledge an asset
• French (spoken)

Additional InformationGreat people who work hard and look out for each other because we’re a team—it’s that simple!Just to name a few of our perks:

• 100% health and dental benefits coverage.
• RRSP coverage with MSC Canada matching a portion of employee contribution.
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• An employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Great people who work hard and look out for each other because we’re a team—it’s that simple!Just to name a few of our perks:

• 100% health and dental benefits coverage.
• RRSP coverage with MSC Canada matching a portion of employee contribution.
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• An employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

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