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Intern ITS Service Desk - Jobs in Montréal, QC

International Air Transport Association (IATA)
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Employment Type: InternshipContract Duration: 6 monthsAbout the team you are joiningIATA ITS internship program offers the opportunity to gain hands-on experience working for a technically advanced international organization. Youll work one on one with the service desk team lead, using leading edge systems and tools to create innovative solutions.What your day would be likeThe successful candidate will perform the responsibilities below with mid-level supervision.

  • Provides user support and customer service through the Help Desk; be present, visible andavailable in this position to assist users requiring technical assistance.
  • Responds to questions from callers and office employees; formulates and implementsappropriate solutions.
  • Administers standard Help Desk operating procedures; maintains an accurate log of all Help
  • Desk contacts using trouble ticket software.
  • Attends all Help Desk training sessions; trains Company employees as needed in the use of current and upcoming technologies; explains integration and seeks collaboration between information technology department and field operations.
  • Enforces and adheres to all company computer policies.
  • Manages the circulation of backups and restorations, as requested and appropriate.
  • Applying appropriate group policies in active directory.
  • Server, router, firewall firmware updates as needed.
  • Becomes familiar with available help resources; stays apprised of company technology changes and/or problems.
  • Directs calls to appropriate support staff, as necessary.
  • Maintains discipline and professional decorum in the Help Desk.
  • Assists with other duties and projects as assigned by the service desk team lead.
We would love to hear from you ifYou have:
  • Degree in IT related discipline (Bachelor degree or similar as a minimum). The degree must have been achieved within the last 12 months;
  • Knowledge of Microsoft Windows operating systems and Microsoft 365;
  • Knowledge of basic hardware components and laptops;
  • Strong customer focus and interpersonal skills in a global environment;
  • Ability to work as part of a team and autonomously;
  • Excellent oral and written communication skills in English;
  • Proficiency in additional language is an asset;
  • Ability to remain calm, courteous and efficient in emergency situations.
Travel Required: NDiversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!Quick Apply
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