IT Specialist - Jobs in Montréal, QC

Job Description

Company DescriptionPeople Can Fly is one of the leading Polish gaming studios and a globally operating AAA game developer that made its mark on the action shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgement and Outriders. We are also one of the most experienced Unreal Engine studios in the world. We have gained a vast know-how as a part of Epic Games family and we have developed our unique, trademark approach to the engine as an independent studio. We are rapidly growing, ambitious company looking for the most promising talents working in the game industry.In December 2020 studios’ holding company PCF Group S.A. debuted as a public company on the Warsaw Stock Exchange. Over the last 5 years, our studios have grown from 40 to over 350 people, whom we affectionately call ‘Aviators’. In addition to our headquarters in Warsaw, we have studios located in Poland (Lodz and Rzeszow), the UK (Newcastle), the US (New York and Chicago), and Canada (Montreal) – with plans to expand even further in near future! Recently, our family was extended with a newly formed partnership with Game On, a creative motion capture, animation, and audio studio with a portfolio of AAA collaborations.To foster the creative process, we make sure that our culture stays informal, whilst directcommunication and a quick decision-making process really matter. As a PCF aviator, you will have a real impact on the games we’re working on. We also offer access to solid know-how, creative resources, and constructive feedback at every stage of development. Our modus operandi is based on staying dynamic, evolving in sync with gaming industry trends and focusing on delivering creative solutions in any circumstances.Take flight on this amazing journey with us and spread your wings in the game industry!Job Description

• IT for Desktop Support and Systems
• Supporting in fact, including Google Workspace, Autodesk, and Perforce.
• Manage users and computers with Active Directory.
• Troubleshooting a variety of technical issues across different operating systems, and various applications, and hardware.
• Video Conferencing troubleshooting, including Google Meet, Zoom, and Slack.
• Provide technical guidance on applications and security practices.
• Procurement and device management
• Troubleshooting remotely via TeamViewer.
• Support employee technology lifecycle, i.e. hardware, software, and peripherals
• Asset and software tracking.
• Provide Technical support onsite and remote.

Qualifications

• 2+ years experience
• Ability to read users and make great judgment calls
• Patience and a desire to provide world-class customer service
• Flexible and inclusive interpersonal and communication skills
• Proven ability to work independently with minimal supervision; must be a self-motivated; self-starter that can initiate ideas and take ownership of work
• Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners
• Ability to learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Excellent communication skills.

Additional InformationWhat we offer:U.S.

• 100% group health insurance benefit premiums paid by PCF (Medical, Dental, Vision, Group Life, and Supplemental Live) and start on day 1 of employment.
• 401K with 100% match, up to 3% of employee salary, and vested immediately.
• Paid week off during Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
• A competitive salary and performance-based annual bonuses.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.
• Long term disability, short term disability, travel insurance, as well as other benefits provided.

Canada

• Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $500 per service a year, as well as individual family coverage).
• Full Dental coverage, including major dental and orthodontics.
• 4% RRSP matching before tax deductions, 100% vested on day 1.
• Paid week off during Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
• A competitive salary and performance-based annual bonuses.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

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