Lead, AI Trustworthiness and Governance Lab - Jobs in Montréal, QC

Job Description

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and were on the 2021 list of FORTUNE Worlds Most Admired Companies®.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job DescriptionThe team is based in Montreal, QC, Canada, and there is therefore a strong preference for candidates who are based in or willing to relocate to Montreal.TeamFundamental research learnings are passed along to the rest of the ATG through our innovation pipeline. In this role, you will lead the newly-formed AI Trust & Governance Lab whose objective is to promote the research breakthroughs in trustworthy AI by equipping developers and scientists across the organization with new capabilities. Our team validates that those state-of-the-art technologies are relevant and scalable to meet the most challenging needs of ServiceNow’s customers.Le Groupe de Recherche de ServiceNow travaille à repousser les limites de ce que l’IA permet de faire pour l’entreprise d’aujourd’hui. Ces avancées sont partagées au reste du GTA à travers notre processus d’innovation. Pour ce poste, vous gèrerez le nouveau laboratoire sur la fiabilité et la gouvernance de l’IA. L’objectif de cette équipe est de valoriser les percées d’une IA digne de confiance en les rendant disponibles pour le reste des scientifiques et des développeurs de l’organisation. Son rôle est donc de sassurer que ces nouvelles technologies sont utiles et capables de répondre aux exigences les plus complexes des clients de ServiceNow.RoleApplied research is the process through which we apply fundamental concepts to the real world in all its imperfect and unpredictable glory. In this role, you will be an AI applied research expert and team manager. You will thrive in this role when you are a strong communicator and problem-solver: necessary to bridge the gap from fundamental research to early production work.La recherche appliquée est le processus à travers lequel nous appliquons des concepts fondamentaux au monde réel dans toute son imparfaite et imprévisible splendeur. Pour ce rôle, vous serez une experte ou un expert de la recherche appliquée en IA et un gérant ou gérante d’équipe. Vous vous épanouirez dans ce rôle en ayant de bons talents de communication et de résolution de problèmes : des talents nécessaires pour faire le pont entre la recherche fondamentale et le début des travaux de mise en production.QualificationsTo be successful in this role you have:

• A MSc with 5 years of experience (preferably in industry) or a PhD in a relevant field with 2 years of appropriate experience.
• Capacity to drive a vision of governance and trustworthy AI in industrial R&D context
• Experience in managing cross-functional teams
• Passion for and past work in trustworthiness and governance-related topics.
• Experience working with AI/ML models and techniques
• Ability to work on large projects with self-directed initiatives, and to direct a research team.
• Familiarity with doing a literature review, evaluating, and implementing (sometimes from scratch) the best solution found.
• Capacity to deal well with ambiguity, prioritizing needs, and delivering results in a dynamic environment.
• Ability to communicate research findings to a non-research audience.
• A “getting things done” mindset.

Pour réussir dans ce rôle, vous avez :

• Une maitrise avec cinq ans d’expérience pratique (préférablement en entreprise) ou un doctorat dans un domaine pertinent suivi de deux ans d’expérience appropriée.
• Une capacité à développer et mener une vision de fiabilité et de la gouvernance de l’intelligence artificielle dans un contexte de R&D industriels.
• Une expérience de gestion d’équipe multifonctionnelle
• Une passion et de lexpérience sur les sujets liés à la fiabilité des modèles d’IA.
• De l’expérience avec les modèles d’IA est un atout.
• Une habileté à travailler sur de gros projets de façon autonome, et de diriger une équipe de recherche.
• Une familiarité à faire une revue de la littérature ainsi que l’implémentation (parfois à partir de zéro) de la meilleure solution que vous avez trouvée.
• Une capacité à travailler avec l’ambigüité, prioriser les besoins et produire des résultats dans un environnement dynamique.
• Une habileté à vulgariser des résultats scientifiques à une audience qui n’a pas d’expertise en IA.
• Une attitude qui priorise les résultats plutôt que les méthodes.

Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.FlexibleA flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.Quick Apply

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