Product Owner, Supporter Portal - Jobs in Montréal, QC

Job Description

Are you looking for more than a job At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:For Children. For Change. For Life.Position: Product Owner, Supporter PortalReports to: Senior Digital Product Manager, Supporter ExperiencePosition Term: Full Time PermanentPrimary Location: Mississauga, Ontario, CanadaWorkplace Type: Remote (within Canada)Job purposeWe are on a mission to create an engaging and supporter-centric digital eco-system that is compelling, intuitive, unique, and inspires Canadians to join us on our mission to do more for vulnerable children and adults.The Product Owner, Supporter Portal is a member of the Digital Product Management team that is responsible for the supporter portal roadmap and prioritization of the backlog, so that the product meets organizational priorities and delivers supporter value. This position will support the delivery of the post-donation supporter experience and the supporter portal development lifecycle.The Product Owner is responsible for working closely with Product Managers and other key stakeholders to ensure that product vision, roadmap and backlog are all in alignment.Duties and responsibilitiesStrategic Effectiveness

• Collaborate with Senior Product Manager to input into the overall digital portfolio roadmap and growth opportunities.
• Collaborate with the product manager in defining the supporter portal product vision, roadmap, growth opportunities, and key performance metrics based on delivering supporter value.
• Own the product roadmap and evaluates various approaches to implement effective solutions that maximizes the value of the product.
• Communicate product vision to the Agile Product team throughout planning cycles.
• Participate in planning ceremonies and ensures necessary roadmap priorities are defined.
• Drive innovation by translating thoughts and ideas into tangible requirements in the form of features, epics, capabilities, enables and user stories

Backlog Management and Prioritization

• Ensures the Agile Product team has adequate amount of clearly defined and refined stories in the backlog to work on.
• Organize backlog prioritization to deliver epics, capabilities, features, enablers and stories with highest business value.
• Play an active role in supporting in mitigation, documentation and removing impediments impacting completion of sprint goals and objectives.
• Prioritize needs between scope, budget and time – weighing priorities according to supporter value.
• Assist the team with training and demos.
• Actively participates in agile ceremonies, including sprint planning, daily scrum meetings, sprint review and retrospectives, sprint demos, and lead the planning release for output delivery.

Primary interface for the product within the organization.

• Collaborates with other Product Owners, Product Managers, Agile Program Managers, Segment Leads and other stakeholders to drive the product vision and roadmap.
• Represents the supporter and communicates supporter’s needs to the organization and team.
• Works cross-functionally with stakeholders and peer agile teams to identify supporter and organizational needs, determine value, detail stories for prioritization in team backlog, and manage output delivery.
• Set and manage expectations of stakeholders for delivery of new outputs, proactively identifying and communicating barriers to delivery and negotiating timeline, scope, resources and budget as required.
• Represents the Agile Product team in planning for cross-functional activities across areas of the organization.
• Provide support for team where needed based on skillset, for example development support, Business analysis, testing etc.

Qualifications

• University degree in Computer Science, Business Administration, Digital Marketing, or a similar discipline.
• 5 years experience in digital product management, web development and/or digital marketing.
• 2 years experience with Agile development and Scrum framework.
• Solid understanding of web technologies (eCommerce, headless CMS, SSO), digital best practices and WCAG accessibility requirements.
• Experience with web analytic tools (Google Analytics, Adobe Analytics, Hotjar, Siteimprove) and how to leverage insights into solutions.
• Understanding of UX design, UI user testing and A/B testing.
• SAFe Product Owner / Product Manager (POPM) certification is an asset.
• Experience with Adobe Experience Platform (AXP), specifically AEM, is an asset.
• Non-profit and supporter portal experience would be an asset.

Skills

• Strong analytical skills and the ability to make data driven decisions especially when needing to make trade-offs.
• Creative and analytical thinker with the ability to provide solutions that meet customer needs.
• Highly collaborative and comfortable with both high-level planning and tactical execution.
• Able to excel in a dynamic environment while managing several projects simultaneously.
• Strong time management and prioritization skills to realize maximum value
• Excellent communication skills – both verbal and written, and strong presentation skills.
• Ability to manage criticisms and/or justify decisions.
• Able to navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Experience creating detailed business cases to equip senior leadership decision making.
• Able to navigate the organization and influence through indirect leadership and relationship capital.
• Embraces a non-hierarchical approach, modelling transparency, collaboration and trust across the team.

Why consider us

• World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
• We are Canada’s largest development, relief and advocacy non-profit.
• We embody an agile mindset here.
• You get competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account. We match pension contributions up to 6% and give up a top-up for pregnancy & parental leaves up to 25%.
• You get extra time off for restoration. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.GTAs Top 100Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Thank you for your interest; however only those applicants selected for an interview will be contacted.Quick Apply

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