Specialist, Studio Site Operations - Jobs in Montréal, QC

Job Description

Company DescriptionSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.Job DescriptionThe Specialist, Studio Site Operations is responsible for ensuring our two content studios in Montreal (100,000 sf and 7,500 sf) are equipped and maintained to deliver industry leading SLAs in time, cost, and quality. They will champion best practices and operational excellence across all studio functions, mobilising stakeholders, including Real Estate, Health & Safety, and HR. The ideal candidate has significant experience in e-commerce studio operations, with demonstrable experience maintaining and expanding studio facilities. This role requires a highly collaborative style and the ability to influence to ensure the team delivers the world-class ecommerce content SSENSE is known for.ResponsibilitiesOperational Support - 50%

• Oversee the day-to-day operational support of our studios, ensuring all facilities are equipped to achieve daily production targets
• Drive standardisation in studio-wide processes, including but not limited to beginning-of-day and end-of-day routines, equipment and supplies management, storage practices, and cleaning standards in high collaboration with Studio leaders and senior contributors
• Communicate with Studio population on critical information and changes regarding the studio space and/or services
• Anticipate the studio teams needs, and communicate it to the Real Estate team to make sure these requirements/ new programs are included in the construction and optimization process. Ex: Growth, space, new requirements etc.
• Act as the main point of contact between the Studio and Real Estate for ongoing maintenance, including triaging / prioritising Studio requests, ensuring completion of tasks and resolution of problems, and supporting with root cause analyses
• Drive the end-to-end process of inventory management regarding studio supply levels and develop replenishment plans (including but not limited to purchasing goods)
• Coordinate services and support for seasonal peak activity during evenings and weekends
• Track and maintain support ticket logs within the Studio in conjunction with the Real Estate team to ensure issues are resolved in a timely and efficient fashion

Health & Safety - 25%

• Act as the Studio representative at the Health & Safety committee
• Act as the Studio ambassador with the task of adapting company-wide standards for the Studio operations and activities
• In partnership with the Senior Manage, Health & Safety, develop and deploy Studio-specific health & safety training and onboarding
• Act as the main point of contact for the Studio in regards to security incidents including potential and actual workplace incidents and investigations
• Act as the main point of contact for the Studio in regards to security protocols and access controls
• Studio Development & Operational Excellence - 25%
• Develop and implement a 5S strategy across all studios, ensuring team-wide engagement
• Work closely with the Real Estate team to support initiatives around Studio expansion and development, including identifying requirements
• Report monthly metrics relative to site performance with callouts of opportunities for increased cost efficiency, energy or waste reduction or service improvement/consolidation
• Develop processes to ensure efficiency in the way the Studio is maintained

Qualifications

• A minimum of 3-5 years experience working in an e-commerce studio
• Strong project management skills with demonstrable experience in facility expansion projects
• Lean Six Sigma certification and/or experience preferable
• Great understanding of space. Ability to transform verbal needs into physical space/equipment/ process
• Experience with drafting, documenting and implementing standard operating procedures (SOPs)
• Experience working with Excel and Google suite
• Excellent verbal and written communication skills in both French and English

Skills

• Solution-oriented mindset and can-do attitude to overcome challenges
• Has developed proficiency in a range of processes or procedures though on-the-job experience
• Takes a broad perspective to problems and spots new and less obvious solutions
• Works with a limited degree of supervision
• Natural ability to build relationships and to work in a team environment
• Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
• Detail oriented with strong time management and organisational skills

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