Team Manager II, Standbys and Guarantees - Jobs in Montréal, QC

Job Description

TD DescriptionTell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.Stay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewWith more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:

• Investment and Corporate Banking
• Capital Markets
• Interest Rate, Currency and Derivative Products
• Commodities
• International Trade

Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who are dedicated to providing ongoing support functions for TD Securities businesses and their partners. As part of TD Securities, Global Operations professionals have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95 experienced professionals who offer a full range of trade products and are dedicated to providing world class service to our customers located all over the globe.Job Description

• Manage the day-to-day operations of the SBLC and guarantee team consisting of 4 employees (currently)
• Handle portfolio of small business (SBB) and commercial clients by:

• Providing technical guidance and procedural reference to both external/ internal partners for the application of bank policies and International rules & regulations
  • Ensuring adherence to TD internal policies and regulatory guidelines
  • Demonstrating strong process management skills and understanding of Trade Finance operational functions including expert knowledge of ICC Rules and Regulations
  • Delivering timely and efficient issuances services per TD Service Level Agreements

• Responsible for a hybrid team of admin personnel as well as analysts who issue and advise new transactions and amendments.
• Responsible for quality assurance of new issuances and amendments (consistency & accuracy)
• Will require coordination with other managers in the team to help with high valued portfolios on a punctual basis
• Requires expert knowledge across broad range of products & downstream impact to eventual cash settlement of transactions for compliance
• Monitor workflow and redistribution of daily volumes
• Discretion/authority to make decisions on process within defined boundaries
• Identify potential risks including processing gaps and recommends/documents solutions
• Escalate non-standard, high risk or other activities as per AML Enhanced Due Diligence and Anti-Boycott Procedures
• Provide extensive support to the Group Manager/Senior management by acting as advanced subject matter expert in SBLC and guarantees
• Identify procedures for improvement – recommend, implement and monitor achievement of process enhancements
• Execute on ad-hoc requests
• Contribute to efficient, legendary customer service by:
  • Regional Client Facing Representative for all technical issues including problem resolution
  • Managing client and bank correspondence while developing and maintaining working relationships with internal/external partners
  • Having oversight of escalated customer issues with prompt attention to communication geared to key stakeholders
  • Adhering to TD compliance and operating standards – focus on transactional validation and team workflow
• Demonstrate proven team/people management, development, and leadership skills
  • Provide strong day-to-day team leadership, work direction, and overall people management to ensure effective and efficient operations, and delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.
  • Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution
• Coach and mentor employees to enable them to meet department goals and objectives while ensuring career development
• Lead process improvement initiative for regional office with focus on eliminating redundancies to achieve a more efficient work environment
• Coordinate training sessions for new industry standards, changes in internal policies and procedures, and any regulatory requirements
• Liaise with all units of Trade Finance to advise of banking techniques, practices, upcoming rule changes and potential impact to TD Bank and its customers
• Provide subject matter expertise and procedural guidance to all Trade Finance teams and TD Internal partners.

Job RequirementsDeep knowledge of internal banking procedures pertaining to SBLC and guaranteesProactive approach to problem solvingDemonstrated leadership and people management skills.Excellent written and verbal communication and interpersonal skills.Fluently Bilingual (English/French)Strong facilitation skills and ability to gain consensus.Takes initiative to creatively resolve issues and find solutions.Proven ability to see business processes through a customer lens.Strong negotiation, conflict resolution and influencing skills.Strong analytical skills, comfortable with data and statistics.Change management capability.Comfortable communicating to all levels within the organization.Results/outcome oriented.Committed to delivering results within aggressive timelines.Additional InformationUniversity degree requiredCDCS and/or CSDG accreditation an assetAnalytical skillsBusiness intelligenceEffective CommunicationInterpersonal SkillsBusiness writingCreativity & InnovationTime ManagementRelationship ManagementInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.Job FamilyTDS Global OperationsJob Category - PrimarySecurities / Wholesale BankingJob Category(s)Securities / Wholesale BankingHours37.5Business LineTD SecuritiesTime TypeFull TimeEmployment TypeRegularCountryCanada**Province/State (Primary)QuebecCity (Primary)MontrealWork Location7250 Mile End, TD Centre - North - 77 King Street WestProvState 2OntarioCity(s) 2TorontoJob Expires18-Feb-2023Quick Apply

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