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Technical Consultant - Impact - IC2-IC5 - Jobs in Montréal

ServiceNow
Job LocationMontréal
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionCanadian Citizen required.We are hiring for ALL levels from Associate to Senior. This role is required in office, 2 days per week, in Montreal, Canada.What you get to do in this role: The role of the Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers #39; digital transformation journey on the Now Platform and accelerates customers’ time-to-value.As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

  • Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
  • Prepare all client-facing and internal deliverables that are technology-related
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Participate in the development of new offerings for our technical accelerator portfolio
  • Engage with customers’ requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
  • Demonstrate the product, both standard and tailored to customer needs.
  • Responsible for understanding customer’s business and technical needs and relating them to the Impact products.
  • Develop and maintain strong working relationships with global Impact team members
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Mentor resources and peer review development work
  • Help customers unlock business value and improve the adoption of the ServiceNow products.
  • Deliver our portfolio of technical accelerators remotely to Impact customers.
  • Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.
  • Contributes to net new accelerator innovation and continuous improvement efforts.

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