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| Job Location | Montréal, QC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories. The Group is currently present in eleven countries (France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, and Romania), and distributes its products in more than one hundred and forty countries worldwide. The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).We are looking for a Customer Technical Support Agent.Part of the North American Tech Support team, and in regular collaboration with your colleagues in Europe, after a full training program to learn our products, tools, and processes, you work as company representative for both Thrustmaster and Hercules.Your mission is to resolve technical issues and provide a full support to North American endusers (especially Spanish speaking customers/endusers), by answering queries for both company’s products brands (Hercules & Thrustmaster) and offering solutions in respect of existing quality and efficiency standards.You then :- handle solicitations via phone, e-mail and/or chat in accordance with the internal existing procedures- identify and escalate priority issues- accurately update company databaseLanguage: Fluent in Spanish and English - Fluency in at least one language in addition would be appreciatedSkills and Profile:- Education: Electronic or information technology DCS- Passionate about technology- Excellent command of Windows and Pack Office.- Knowledge of video games and game consoles- Able to work as a team, rigorous and analytic mind.Full time permanent contract – 40 hours per week contract – Work Schedule from Tuesday to Saturday, starting after the training period.Hours: 11:30 AM to 8:30PM on Weekdays, Saturday to be determinedLocation: the position is in Montreal and immediately available.Type demploi : Temps plein, PermanentSalaire : 16,00$ à 20,00$ par heureAvantages :