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Job Location | New Westminster |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Position DetailsPosition Information Position Title Team Lead - Student Success Posting Number 02053SA Location New Westminster/Coquitlam Campus Grade or Pay Level S - Pay Level 17 Salary Range $67,523 per annum (with wage increments to a max of $77,482 per annum), which includes a special allowance of $7,500 per annum. Salary and wage increments are in accordance with the Collective Agreement Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Staff Start Date 11/28/2023 End Date Day of the Week Mondays to Fridays Shift 8:30 AM - 4:30 PM Work Arrangements This temporary full-time position is available starting November 27th 2023 to July 31st 2024 Regular hours of work are Monday to Friday , 8:30am - 4:30pm. Shift days and times may change depending on the Department #39;s need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster/ Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster/Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College #39;s Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That #39;s how Douglas College defines a great career. It #39;s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC #39;s Top Employers. We love what we do. And we #39;re looking for passionate, motivated people to join us in making one of Canada #39;s best colleges even better. The Role The Team Lead collaborates with the Assistant Registrar on the team #39;s annual cycle of services and processes to students offered across Enrolment Services. The Team Lead directs, coordinates, monitors, and schedules the day-to-day work of the staff to effectively deliver service offerings, prepares plans for annual ongoing training programs, designs and develops training materials and delivery of comprehensive training and instructional sessions, and develops and maintains a master training program or orienting and educating staff. The Team Lead provides overall support and operational guidance to the Admissions Officers, Enrolment Services Advisors, Records Officers, Registration Officers - Continuing Education and Training Group, or Student Success Advisors.The Team Lead holds responsibility in one of the following portfolios: admissions, academic advising, credit and non-credit student records and registration, enrolment services advising and/or financial aidamp; awardsThe Team Lead resolves and troubleshoots escalated complex student issues as required. The Team Lead regularly interacts with other units across campus and within Enrolment Services to ensure effective delivery of service to students and the College community. The Team Lead works closely with Assistant Registrars, Associate Registrars and the Registrar in Enrolment Services. The Team Lead cultivates relationships with key stakeholders across the campus and with other units in Enrolment Services, and identifies new opportunities for collaboration and innovation.ResponsibilitiesNote: The following job duties and tasks are performed in this position, in addition to those contained in the (Job No. 130.06) Admissions Officer, (Job No. 130.10) Registration Officer - Continuing Education and Training Group, (Job No. 130.88) Enrolment Services Advisor, (Job No. 130.75) Records Officer, or (Job No. 130.87) Student Success Advisor. Coordination of team operational processes and workflow and identification of new opportunities