Transcription Services Associate - Jobs in New Westminster

Job Description

Transcription Services AssociateVeritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!Overview:Providing our clients with exceptional service is the foundation of our business. In Transcription Services, it is your goal to exceed client expectations.What You #39;ll Do:

• Assisting with court transcription orders.
• Inputting important information into databases (e.g., transcription requests, due dates, and information related to audio recordings and transcriptionists).
• Downloading and checking new incoming jobs (e.g., confirming correct audio and time estimates).
• Receiving Parole Board requests.
• Receiving, downloading, and reviewing audio, paperwork, and other files.
• Accepting work requests from transcriptionists.
• Assigning work to transcriptionists and uploading associated files.
• Receiving completed transcripts and reviewing for completion.
• Creating PDF transcripts and other necessary files.
• Sending completed transcripts and associated files to requestors and other entities.
• Communicating with transcriptionists, including answering questions and providing constructive feedback as necessary.
• Having knowledge of all transcription contracts and acting as a resource for transcriptionists regarding quality standards and contract requirements.
• Advising the billing department of page counts.

Who You Are:

• Excellent time management skills, organizational skills, and the ability to multi-task and prioritize work.
• Ability to communicate with all members of the public, government personnel, transcriptionists, and clients.
• Ability to adhere to stringent standards dictated by various contracts.
• Knowledge of numerous programs, including Access, Word, PDF, Excel is an asset.
• Ability to use multiple platforms (e.g., Airtable, Vision, government websites).
• Be courteous and helpful to all office staff, and any outside parties, including clients.
• Handle sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Previous customer service experience is an asset.

Benefits:

• Competitive compensation and total rewards package
• Extended health coverage that includes medical, dental and vision benefits
• Hybrid work structure (two days in the office, three days working remotely) or Remote
• Paid Time Off to rest, relax and pursue special interests outside of work (12 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Company-paid life insurance as well as long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp - a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification.