Assistant Manager - Peller Estates Winery Restaurant - Jobs in Niagara-on-the-Lake, ON

Job Description

#BeExtraordinaryAt Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.Who We AreWe are of Canadas largest and oldest wine companies with a rich heritage in quality winemaking.We produce some of Canadas most recognized brands and offer our teammates a challenging and rewarding employment experience.Peller Estates Winery is part of the APL family and is a proudly Canadian winery crafting quality wines from the heart of Ontarios Niagara Peninsula - a must do destination! Our vision is to create a culture of sharing great wine and food with the people that you care about.If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you wont want to miss the opportunity to be a part of the team!We are currently seeking a dynamic & guest experience focused Assistant Manager to join our team of dedicated wine and food enthusiasts. The successful candidate will be responsible for all front-of-house food and beverage (including alcohol) operations/service at Peller Estate Winery with the goal of ensuring high quality dining experiences through outstanding technical service standards and engaging hospitality.The successful candidate would be required to work flexible shifts including days, evenings, and weekends.We offer:

• Competitive salary with medical/dental benefits as well other incentives
• Employee gift card to be used on products, restaurant or experiences
• Incentives based on wine clubs sold
• Best in class wine education program
• Access to our Employees Assistance Program, Learning Library and Development Seminars
• Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality

We are looking for a teammate with:

• College/University graduate with 2 years of supervisory experience in an upscale restaurant environment
• Post secondary education in Hospitality or a related field an asset
• Graduate of or current enrolment in an internationally recognized Sommelier program or WSET program would be considered an asset
• Passion for customer service
• Smart serve certification
• Proven track record of leadership and coaching a team for high performance

This teammate will be accountable for:

• Supports execution of business strategies to meet/exceed financial (including Wine Club sales) objectives for Peller Estates, including supporting Restaurant Manager in P&L management
• Provides daily leadership to front of house (FOH) team including;
  • opening and closing duties/responsibilities, leading pre-shift meetings, attending weekly Operations meetings, ensuring dining menus are prepared and current.
  • coaching FOH team members to ensure performance/talent/service excellence; recognizing when to engage Human Resources to assist with performance management concerns
  • assisting with FOH team member onboarding aligning with Standards of Service for all food and beverage experiences
  • responding efficiently and effectively to guest concerns/complaints
• Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
  • dining-Menu options/property wines / accessories / experiences / Wine Club membership benefits / events
  • all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
• Acts as Interim Restaurant Manager when Restaurant Manager is away from the Restaurant.
• Ensures a Safe and Healthy Work Environment through the effective operation of the Health and Safety program and Joint Health and Safety Committee and ensures compliance with government regulations

• Apply online today. We look forward to hearing from you!

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In accordance with the companys "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hire. In addition, per our "Internal Job Posting Policy"; internal candidates must have been in their current position for one (1) year and their performance must be in good standing.Andrew Peller Limited is committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner. Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received relating to accommodation measures will be addressed confidentially.Quick Apply

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