Account Manger, Canada West - Jobs in Nova Scotia

Job Description

Account Manger, Canada WestChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Please review the full template and ensure that you have removed all instructional sections prior to posting.Work Location:

• Central Canada and West, includes Ontario to British Columbia (both Provinces and Territories.) Candidate residence preference is Toronto, or Vancouver BC.

Position:The key objective of this position is to support the CHC install base customers to ensure that they are confident in the operation of the Change Healthcare Enterprise Imaging platform, and retention is the priority. The Account Manager (AM) will escalate customer issues as they arise and deliver resolutions to make certain these are resolved. The AM will identify areas where add-ons, training are requested. The AM position will report to the VP of Canadian Sales, and work closely with the Sales Executive (s) covering this territory to ensure that the core team supports the needs of the customer from a retention and expansion standpoint. Some of the key customers that the AM will support will be Interior Health, The Ottawa Hospital, Royal Victoria etc., and the OCINet projects as they roll out with new contracts secured.Core Responsibilities:

• Serve as customer operational expert for all aspects of top tier assigned accounts across the territory with both existing (and potential new partnerships if required) - Canada Central and West.
• Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Support, Sales, Customer Experience, Customer Communications, Billing, & Finance etc. Responsible for coordination of activity across legacy organizations.
• Maintain and expand relational footprint within assigned clients, focus but not limited to, Manager, Director, and VP contacts.
• Responsible for customer satisfaction and cultivation of references at each client within assigned portfolio.
• Create and deliver Governance Meetings with key assigned clients per corporate guidelines e.g. Interior Health, The Ottawa Hospital etc. .
• Maintain accuracy of customer documentation in all corporate repositories such as Salesforce, Qualtrics, and Contract Administration. Input customer activities weekly into Sales Force for assigned territory accounts, and keep Sales Executives current with thee details through regular cadence meetings.
• Serve as escalation point for operational disruption across all defined areas of partnership
• Requirements
• Education/Training –
• Bachelors Degree in related area of study or equivalent experience.
• Business Experience –
• 7+ years healthcare account management experience with a minimum of 4 years working in Enterprise Imaging with large health care organizations or large enterprise-wide healthcare software systems.
• Preferred Qualifications: List any additional preferred experience, skills, competencies, training, licenses or degrees – qualifications that are helpful to have but are not required and thus won’t disqualify candidates.
  • Image Account Management
  • PACS Sales/Account Management Experience
  • Project Management Experience
  • Customer Success Experience
• Understanding of Canadian Market, Ministry, Health Authorities and the best way in which to support the CHC customer base.
• Working Conditions/Physical Requirements:
• Environment – Office environment
• Physical Requirements – Sitting, standing, walking, and using key board, mouse, computer and telephone
• Travel:
• up to 50%+ travel cold be required.
• Flying, train, or driving to visit customers, or conferences, headquarter meetings, or training will be required.
• When travel is required they will need to be able to qualify for a company credit card for travel expenses and submit for reimbursement.Unique Benefits*:
  • Flexible work environments
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Employee wellbeing programs and generous health plans
  • Educational assistance programs
  • Group RRSP (Canada) savings plans with matching employer contributions
• Gas Reimbursement, Parking, Rentals are offered.
  • Paid time off is offered

#li-remoteDiversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired Ready to #MakeAChange Apply today!Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.Quick Apply

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