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Job Location | Nova Scotia |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Afterhours (Weekend Days) Shift Lead (Remote- NS/NB/PEI)Position Description: The After-hours Shift Leader is responsible for supporting multiple Service Desk clients and a leveraged group of analysts, supporting them technically, functionally and operationally. The ideal candidate must possess strong interpersonal skills and a good balance of technical leadership abilities; including an understanding of how support services are delivered to multiple clients while meeting internal and client objectives. The After-hours Support Center Shift Leader will mentor and train team members on technical developments, customer service and serve as a resource for handling advanced technical issues. As a working leader, the After-hours Support Center Shift Leader’s duties will include both front-line and leadership responsibilities. This role will support overnights, weekends, and holidays.Come Work With Us!At Buchanan Technologies, we offer a great employee experience with a fun but professional work environment. Our Prince Edward Island Support Center is based in beautiful downtown Charlottetown on the top floor of the Atlantic Technology Center. Our office is flooded with natural lighting and access to a wrap-around rooftop deck. Aside from a competitive salary, Buchanan Technologies is proud to offer various employee programs that help add value to your daily life.