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Personal Lines Account Manager - Jobs in Nova Scotia

Programmed Insurance Brokers Inc.
Job LocationNova Scotia
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Your Role within PIBAs a Personal Lines Account Manager within our Broker Service Division, your objective will be to exceed service standards with key focus on retention and growth targets for our P&C clientele. We are looking for a dynamic and energetic RIBO service representative interested in helping clients feel confident and appreciated with their insurance policies with PIB. The role focuses on service with relationship building in collaboration with PIB’s Account Executive – broker sales producers, carrier contacts, networks and center of influences within our PIB divisions.

  • Maintain and enhance relationships with our existing book of business clients.
  • Front line contact to assist our clients with all policy reviews and changes to coverage to best suit their need and preferred method of contact. From quoting to carrier portal changes and billing, you will be the entrusted broker to enhance loyalty and client engagement with our brokerage.
  • Prepare renewal reviews with multiple markets with features and strategies to enhance broker loyalty and retention.
  • Liaise between client and external insurance partners, underwriting negotiations and planning with client and carrier for optimal retention and satisfaction.
  • Service journey will identify opportunities and foster leads following service cycle from monoline to networking and referrals.
  • Provide guidance and support to all branches coast to coast.
You within our PIB Team
  • RIBO Licensed (preferred/must be able to obtain).
  • Service experience, preferably with more than 3 years of industry and insurance experience, servicing, and broker support knowledge.
  • Ability to negotiate, resolution striving to exceed service and retention targets.
  • Strong time management, communication, decision making, client relations, presentation, and organizational skills.
  • Energetic, flexible, collaborative, and proactive; a service broker who can positively and productively impact both strategic and tactical personal lines brokerage initiatives.
  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with clients and PIB team members.
  • Attention to detail.
  • Excellent computer skills and proficiency with Broker Management System (EPIC, TAM, Applied Rating Services).
Benefits and Perks within PIB
  • You will enjoy a very competitive compensation model.
  • A comprehensive employee group benefits package (health, dental, disability, life and travel).
  • Profit sharing and company pension options.
  • Flexibility within role, hours and office locations (hybrid consideration after training based on needs of clients and organization).
  • Support with continued education and professional fees. Continuous self development, through industry events, community involvement and industry related courses.
  • Committed to diversity, equality, and inclusion.
PIB is Canadian-owned, innovative, and a leader in the insurance industry. Our head office is in Elmira, Ontario, with subsidiary offices in London, Chatham, and Blenheim, ON; Bedford, NS; and Edmonton, AB.Learn more at: www.pib.comWe’d like to hear from you. Please apply to: pib.hr@pib.comPIB is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest, however, only candidates selected for an interview will be contacted.Quick Apply
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