Technical Support Remote - Nova Scotia - Jobs in Nova Scotia

Job Description

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
• Sitting for long periods of time
• You will wear a headset
• Talking most of the day
• You will need a quiet area free of distractions

WHY JOIN ALORICAEvery day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible schedules
• Medical and dental benefits
• Paid time off
• Paid holiday and sick time
• Retirement planning options

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when youre at your best, thats when were at our best.So what do you say Ready to take the next stepJOB REQUIREMENTSMinimum Education and Experience:

• High School Diploma or GED required
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Personal Computer- Minimum Requirements

• Minimum 1.5GHz Intel i5 or AMD Ryzen 5 Dual Core Processor
• Desktop/laptop computer must be 2017 or newer
• Minimum 8GB of RAM Memory
• Microsoft Windows 10 v1909 prior to onboarding
• Hard Drive with a minimum available free hard drive space of 10GB
• One (1) free USB port (Minimum)
• Sound Card installed
• Latest Chrome browser
• No toolbars installed such as Google, Yahoo or Ask etc.
• Windows Update must be enabled to update automatically
• Windows firewall enabled
• Windows Defender must be the only Antivirus Software and must be enabled
• Windows Update, anti-virus updates and a full virus scan needs to be done every 7 days
• Web cam enabled
• Power supply

Minimum Required internet speeds

• Wired, High-bandwidth (broadband) internet connection with a minimum 10MB download and 3Mbps upload

Knowledge, Skills and Abilities:

• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

WORKING CONDITIONSWork Environment

• A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems
• Work at Home Requirements
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• You must have a fixed location to conduct your work as this position is not portable.
• Your Work At Home office must be a distraction free environment from noise created by other parties.

Physical DemandsConstant sedentary work. Youll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box - and decide to obliterate the box instead.You ready Lets do this.ABOUT ALORICAEqual opportunity employer - Veterans/DisabledQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected