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UX Designer - Jobs in ON

Job LocationON
EducationNot Mentioned
Salary$85-95 / Hourly
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Assignment: RQ00212 - UX Designer - Senior Job Title: UX Designer - Senior Requisition: RQ00212 Client: Supply Ontario Start Date: 2024-12-09 End Date: 2025-04-05 Department: Operations Office Location: 200 Front St, 8th Floor, Toronto Business Days: 85.00 Note: Hybrid 2-3 days onsite per weekMust Haves:

  • 3-5 years #39; experience with expertise in UX Design: Deep skills in interaction design, user interface design, information design, and graphic design.
  • 3-5 years #39; experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction.
Public Sector Experience: Not requiredDescriptionResponsibilities:Design:
  • Development and review of experience design projects end-to-end, including user research, UX design, and service design initiatives.
  • Develop innovative approaches and alternative solutions to deliver high-quality, efficient services and products that meet end user and business expectations.
User Research and Analysis:
  • Lead the scoping, planning, and execution of primary and secondary user research, encompassing generative and evaluative research.
  • Develop a deep understanding and documentation of customer journeys, personas, and segmentation.
  • Collect and analyze user behaviors and needs through qualitative and quantitative research methods.
Service Design:
  • Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
  • Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards, and have proper approvals.
Stakeholder Engagement and Communication:
  • Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
  • Provide authoritative advice to executives, senior management, and individual contributors on developing and managing service and UX design.
  • Lead consultations with vendors, consultants, and other stakeholders to ensure full understanding of design complexity.
Performance Measurement and Continuous Improvement:
  • Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols.
  • Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.
Standards and Best Practices:
  • Oversee the adoption and application of experience design tools and methodologies, research and design techniques, and heuristic and design standards.
  • Contribute to and promote adoption of design patterns, standards, and systems.
General Skills:
  • Technical Understanding: Knowledge of how design deliverables integrate with technology solutions, including multi-platform environments.
  • Analytical Skills: Ability to analyze and evaluate key design impacts of proposed projects on Supply Ontario and industry.
  • Strategic Thinking: Capacity to assess short- and long-term implications of design recommendations and evaluate alternatives.
  • Industry Knowledge: Understanding of current and emerging digital design and service delivery models, including research techniques and protocols.
  • Methodological Proficiency: Knowledge of current methodologies pertaining to systems analysis, agile design, development, and implementation methods.
  • Communication Skills: Excellent oral, visual, and written communication abilities to articulate complex concepts to various stakeholders.
  • Leadership and Collaboration: Ability to work on multidisciplinary teams, provide motivation, and foster teamwork.
  • Stakeholder Management: Strong skills in negotiating and influencing internal and external stakeholders.
  • Tool Proficiency: Expertise in UX design tools (e.g., Figma, Adobe XD, InVision).
Desirable Skills:
  • Agile Methodology: Strong understanding of agile development methodologies and how UX fits into agile workflows.
  • Accessibility Expertise: In-depth knowledge of accessibility standards and best practices in digital design.
  • Data Analysis: Proficiency in analyzing and interpreting user data to inform design decisions.
  • Emerging Technologies: Familiarity with emerging technologies and their potential impact on UX design (e.g., AI, VR/AR).
  • Project Management: Experience in managing complex UX projects from conception to completion.
  • Industry-Specific Knowledge: Understanding of public sector procurement processes and challenges.
  • Design Systems: Experience in creating and maintaining design systems for large-scale applications.
  • Cross-Platform Design: Expertise in designing for multiple platforms (web, mobile, desktop) while maintaining consistency.
  • User Psychology: Knowledge of cognitive psychology principles as they apply to UX design.
  • Localization: Experience in designing for multilingual and multicultural user bases.
DeliverablesUser Research Reports
  • Comprehensive research findings from user interviews, surveys, and usability tests
  • User behavior analysis reports with key insights and recommendations
  • Competitive analysis documents highlighting industry best practices
  • User personas and journey maps documenting different user segments and their interactions
Stakeholder Research
  • Stakeholder interview summaries
  • Business requirements documentation
  • Current state assessment reports
  • Gap analysis documents
Design Planning and Strategy:
  • UX Strategy Documents
  • User experience vision and roadmap
  • Design principles and guidelines
  • Accessibility compliance strategy
  • Mobile-first design strategy
Project Planning
  • UX project timelines and milestones
  • Resource allocation plans
  • Design sprint planning documents
  • Risk assessment and mitigation strategies
Design Deliverables:
  • a. Information Architecture
    • Site maps and navigation structures
    • Content hierarchies
    • User flows and task flows
    • System maps and architecture diagrams
  • b. Interface Design
    • Low-fidelity wireframes
    • High-fidelity mockups
    • Interactive prototypes
    • Design specifications and pattern libraries
    • Responsive design layouts
  • c. Design Systems
    • Component libraries
    • Style guides
    • Design tokens
    • Documentation for development team
Testing and Validation:
  • a. Usability Testing
    • Test plans and scripts
    • Testing session recordings and notes
    • Usability testing reports
    • Heuristic evaluation documents
  • b. Performance Metrics
    • User satisfaction surveys
    • Analytics reports and insights
    • A/B testing results
    • Key performance indicator (KPI) tracking reports
Implementation Support:
  • a. Development Handoff
    • Detailed design specifications
    • Asset libraries
    • Implementation guidelines
    • Technical requirements documentation
  • b. Quality Assurance
    • Design QA checklists
    • Bug reports and tracking
    • Design implementation review reports
Documentation and Knowledge Transfer:
  • a. Process Documentation
    • UX methodologies and best practices
    • Design decision documentation
    • Project retrospectives
    • Lessons learned reports
  • b. Training Materials
    • Design system usage guidelines
    • User guides and tutorials
    • Training presentations and workshops
    • Knowledge transfer documentation
Stakeholder Communication:
  • a. Presentation Materials
    • Design presentations for various stakeholder groups
    • Progress reports and status updates
    • Executive summaries
    • ROI analysis and impact reports
  • b. Collaboration Documents
    • Meeting notes and action items
    • Design review feedback
    • Stakeholder sign-off documents
    • Change request documentation
Additional TermsPerformance Expectations
  • Quarterly performance reviews against agreed-upon objectives and deliverables
  • Minimum 80% achievement of approved quarterly objectives
  • Development and maintenance of detailed project documentation
  • Regular status reporting as per project management framework
  • Adherence to all Supply Ontario policies, procedures, and professional standards
Work Arrangements
  • Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices
  • Flexibility to adjust schedule based on project needs and stakeholder availability
  • Availability for occasional evening/weekend work during critical project phases
Intellectual Property and Confidentiality
  • All work products, documentation, and intellectual property created during the engagement remain the property of Supply Ontario
  • Strict adherence to confidentiality agreements and data protection protocols
  • Non-disclosure agreement required as condition of engagement
  • Return of all Supply Ontario property and materials upon contract completion
Probationary Period
  • Initial 90-day probationary period to assess fit and capabilities
  • Clear performance objectives to be established within first 30 days
  • Bi-weekly check-ins during probationary period
  • Option to terminate with 5 business days #39; notice during probationary period
Early Termination Provisions
  • Supply Ontario may terminate the contract with 10 business days #39; written notice without cause
  • Immediate termination for:
    • Breach of confidentiality or security protocols
    • Failure to meet minimum performance standards after documented warning
    • Violation of Supply Ontario policies or professional conduct standards
    • Misrepresentation of qualifications or experience
    • Extended unavailability without approved leave
Extension and Renewal Provisions
  • Contract extension is at the sole discretion of Supply Ontario
  • Extension decisions will align with Supply Ontario #39;s internal procurement policies and procedures
  • Factors considered for extension include but are not limited to:
    • Achievement of defined deliverables and performance metrics
    • Ongoing organizational need for services
    • Budget availability and value for money
    • Contractor #39;s demonstrated reliability and cultural fit
    • Project continuity requirements
  • Extension terms:
    • Maximum extension periods as per Supply Ontario procurement policy
    • Rate adjustments, if any, must align with approved rate cards
    • Additional or modified terms may be introduced during extension
  • Extension process:
    • Review initiated minimum 30 days before contract end date
    • Appropriate management approvals as per delegation of authority
    • Written notice of extension decision provided minimum 30 days before contract end
    • No guarantee or implicit right to extension regardless of performance
  • Supply Ontario reserves the right to:
    • Modify role requirements during extension period
    • Adjust work arrangements and conditions
    • Implement new policies or procedures
    • Require additional qualifications or certifications
  • Contractor acknowledgment:
    • No expectation of automatic renewal
    • Extension discussions do not constitute commitment

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