UX Designer - Jobs in ON

Job Description

Job Summary: This UX Designer role requires a highly collaborative and data-driven individual with proven experience in service design, user research, and stakeholder management. The successful candidate will lead and execute user research, design workshops, and service blueprint creation, translating findings into actionable recommendations for service improvement. Strong communication and facilitation skills are essential for effectively interacting with diverse stakeholders and teams. Project management experience is also valued. Location: Ontario, CanadaResponsibilities: - Conduct preliminary assessments and research to establish stakeholder maps. - Conduct outreach to build stakeholder relationships and develop engagement plans. - Define problems and establish goals for discovery phases. - Develop and execute user research plans and workshops. - Document user journeys, data, and pain points in service blueprints, proposing future state options. - Collect and map user stories to support future state solutions. - Develop recommendations for pilot projects. - Contribute to After-Discovery Digital First Assessment (DFA) submissions. - Lead the development and review of experience design projects end-to-end. - Lead or supervise service design activities and deliverables, including workshops, research sessions, analysis, and synthesis of insights. - Oversee the adoption and application of experience design tools, methodologies, research, and design techniques. - Provide authoritative experience design advice to solve service delivery challenges across platforms. - Ensure proposed designs leverage common patterns, meet standards, and have proper approvals. - Lead the adoption and implementation of performance measures and metrics. - Use qualitative and quantitative data to identify trends and potential risks. - Synthesize complex service design processes and user research findings into summaries. - Analyze and interpret business and technical requests to identify best courses of action. - Align with business plan submissions to reflect key business directions. - Lead the scoping, planning, and execution of user research, ensuring research protocols are established and adhered to. - Lead and plan concurrent service design projects involving multiple stakeholders. Required Skillsamp; Certifications: - Proven experience in service design and user experience techniques (user needs mapping, user research, stakeholder mapping, personas, customer journey mapping, collaborative design, prototyping, service blueprinting). - Knowledge of service design skills in research (interviewing, surveys, focus groups, usability testing) and facilitation (meetings, workshops, co-creation). - Demonstrated knowledge of emerging trends in service delivery and digital service design. - Experience defining KPIs and success metrics. - Ability to lead experience design projects end-to-end. - Excellent communication (written and verbal) and presentation skills. - Strong analytical and problem-solving skills. - Experience using qualitative and quantitative data to inform design decisions. - Strong project management and change management knowledge, including planning, resource and budget scheduling, and risk management. - Ability to effectively liaise across different groups with competing priorities. - Proficiency in using service design tools and tactics, particularly Value Stream Mapping (VSM). Preferred Skillsamp; Certifications: - Lean certification (green/black). - Experience working with design systems and standards. - Ability to coach other team members. Special Considerations: - Requires in-person collaboration and attendance at office meetings and workshops. Scheduling: - Scheduling details not provided in the input.