Customer Service Supervisor - Jobs in Orangeville, ON

Job Description

Customer Service SupervisorReports to: Store Management TeamDepartment: RetailJob Overview: Responsible for the day-to-day customer service efforts of all team members. The Customer Service Supervisor is responsible for the front end of the store, including cash duties and customer traffic. As a supervisor, they hold keys to the store, and lead of opening and closing duties.Responsibilities

• Provide, train, and coach high level sales and customer service
• Resolve any issues that may arise while ensuring customer satisfaction
• Guide, encourage and motivate team members by setting a positive example
• Mentor and train department team for required procedures and techniques
• Keep team members informed on company policies and procedures and ensure such policies are observed and applied
• Ensure that health and safety guidelines and policies are observed
• Coordinate in-store training workshops with store management team/supervisors and participate in store meetings to share product knowledge and best practices with other departments
• Provide input to the store management team/supervisors for the performance management process of the department and ensure follow-up
• Administer the employee recognition program application for the department
• Carry out break schedule while ensuring staffing of department to meet customer needs appropriately
• Administer promotional activities as set by store management team/supervisors and in order to meet and exceed the department objectives
• Ensure cleanliness and good order of the department and oversee the transition between shifts
• Carry out merchandising duties in accordance with the store management team, including but not limited to: displays, merchandise presentation, labeling, and signage
• Implement and administer the department replenishing process and ensure follow-up with the store management team. For example: product shortages, surplus, sales opportunities, replacements, pending orders, promotional activities and seasonal changes
• Use safe work procedures while setting a good example to fellow employees
• Carry out work in a manner that will not create a hazard to themselves or others
• Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
• Report and accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member
• Follow Peavey Industries LP medical and first aid procedures
• Positively communicate and demonstrate the company’s Core Values

Supervisory Responsibilities

• This position supervises but does not manage other team members

Knowledge, Skills, and Abilities Required

• Knowledge and ability to carry out store open and close procedures
• Ability to provide outstanding customer service and teach those behaviors
• Ability to merchandise effectively
• Ability to process information/merchandise through computer system
• Ability to develop and utilize skills of team members most appropriately
• Ability to maintain a fair, consistent set of standards as they apply to team members
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
• Ability to operate all equipment necessary to perform the job

Qualifications

• High School diploma or equivalent
• More than two years of retail experience

Working Conditions

• Standing for extended periods, walking long distances to move/handle merchandise, and provide customer service
• Lifting, up to 40 lbs. and maintaining fitness level to perform all functions as set forth above

I have read and understand the job description._________________________ _________________________ __________________Employee Print Name Employee Signature DateCONFIDENTIALThis message is intended for designated recipients only. If you have received this message in error, please delete the original and all copies, and notify the sender immediately. Disclosure or other use of this information is strictly prohibited.CONFIDENTIALThis message is intended for designated recipients only. If you have received this message in error, please delete the original and all copies, and notify the sender immediately. Disclosure or other use of this information is strictly prohibited.CONFIDENTIALThis message is intended for designated recipients only. If you have received this message in error, please delete the original and all copies, and notify the sender immediately. Disclosure or other use of this information is strictly prohibited.Job Type: Full-timeSalary: $16.01-$33.58 per hourBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Life insurance
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekend availability

Experience:

• Retail management: 2 years (preferred)

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