Assistant Front Office Manager - Jobs in Osoyoos, BC

Job Description

Why UsLocated on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.What you will do:

• Assists Front Office Manager to oversee front office operations, including guest check in/out process, bell services, resolving guest concerns and billing.
• Monitor & respond to guest feedback delivered via guest comment cards and face-to-face feedback, identifying trends and looking for solutions.
• Monitor and assist in completing payroll in a timely manner ensuring accuracy and managing labour to meet business needs.
• Coach, guide and manage employee and leader performance
• Conduct probationary and annual performance reviews for front office team, including Bell team
• Provide guest service support to the front desk, including working duty manager shifts as required and part of the overnight rotation.
• Participate in daily Operations meeting
• Assist Front Office Manager to oversee the planning and execution of all staff training in the Front Office area
• Act as member of the first responder team in guest/employee first aid or incident situations
• Create, rollout and monitor processes to ensure an ongoing improved guest experience.
• Attend all required Hotel orientation, leadership team meetings and training sessions on behalf of the Front Office.
• Assist Front Office Manager in managing supplies and inventory of items in the Front Office.
• Assist Front Office Manager in month end financial audits of accounts in the Opera PMS system.
• Assist Front Office Manager in setting and updating the team on goals for Front Office.
• Duties as required to ensure successful operation of the Front Office department including support of other departments and special promotions.
• Support the hotel’s World of Hyatt champion in training and enrollment goals.
• Support a culture of safety and wellness for the team members of the Front office.

What you will need:

• Post secondary education in hospitality management or business
• Minimum of 3 years’ supervisory experience in a full-service hotel environment
• Previous property management systems experience required, preferably in Opera
• Proven skills in problem solving and conflict resolution
• Excellent communication skill, both oral and written
• Able to multi-task and handle stress
• Excellent organization skills

What is in it for you:

• Company events
• Subsidized Staff Housing
• Discounts on water sports, hot yoga classes, gym membership, wine & golf
• Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
• Free on-site parking
• Employee, Friends & Family rates at Hyatt’s Worldwide
• Benefit Plan, including Extended Health, Dental, Life Insurance and family plans for full time permanent employees

Answer the CallIf we sound like the place for you, or maybe you just want to find out more, hit that Apply Now button and let us have a conversation to see if Spirit Ridge is the place for you.This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.Quick Apply

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