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| Job Location | Ottawa |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract |
Position: Bilingual Planning Session Agent/Customer Service Location: Downtown Ottawa (on-site) Salary: $22 per hour + 4% vacation pay Hours of Work: Monday-Friday (monthly rotation of 8-hour shifts between 8 a.m. to 8 p.m.) Job Type: 6-month contract (high chance at permanency or extension) Quantum Management is seeking a Bilingual (French/English) Planning Session Agent for our Ottawa-based client. In this role, you will get to work virtually and over the phone, assisting customers in the planning of their relocation. If you have a passion for customer service and are looking to grow your professional career, this is a great place for you! In order to apply successfully, you must be eligible for an Enhanced Reliability Clearance through Government of Canada. Responsibilities: - Deliver daily scheduled planning sessions to clients/customers - Review and reconcile relocation files, ensuring compliance with the Relocation Directive - Review expense claims and resolve complex relocation problems - Perform various administrative tasks including record keeping and data entry - Assist other teams in customer queries over chats, emails, phone calls, voicemails Requirements: - Background in relocation services is an asset - Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required - Previous experience in a customer support role through a contact center is an asset - Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat - Ability to plan and manage work under time constraints, without direct supervision - Must have a valid Enhanced Reliability Security Clearance or be able to obtain one - Bilingual in English and French (written and spoken) Please forward your resume in Word format to Tanveer Sodhi at ottawa.temp@quantum.ca. REFER AND EARN A $50 GIFT CARD! For more details, click here. OUR VIRTUAL DOORS ARE OPEN! We #39;re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.