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Job Location | Ottawa |
Education | Not Mentioned |
Salary | 109990.00 - 132000.00 CAD per year |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Technical Support Engineer Staff – RoutingDo you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT amp;T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sustain the high-speed networks that power our daily lives Think you’ve got what it takes to work on these networks and keep up with their demands or – even better – get ahead of their next challenge Be a true partner If so – read on.The Technical Support Engineer Staff reports to the Global Services(GS) division of Juniper Networks, specifically as part of a comprehensive Juniper Technical Assistance Center (JTAC). JTAC challenges the status quo to provide multi-tiered services to Juniper’s top-tier customers worldwide – customers who test the traditional bounds of what can be done.To do this, Juniper’s premier customers increasingly rely on experts like the Technical Support Engineer -technically astute and network-aware senior engineers in an organization. In short, our most expert customers can’t do what they do without a designated team of senior engineers. And that’s you -- with in-depth product knowledge (switching, routing, and/or security) and highly focused troubleshooting skills relevant to a customer’s particular network.To meet the challenge, you need extensive experience supporting large-scale networks; as well as broad product knowledge in any of routing, switching, or data center domains. Your ability to troubleshoot product problems; diagnose critical and complex network issues; and learn your customer’s infrastructure and technologies; are what bring you applause, success, and thanks in the Support organization.In this position, your primary role is one of “break/fix”, where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. As one tool, you replicate customers’ problems in Juniper’s state-of-the-art lab environment to determine the root cause, verify a fix, and recommend a solution.Key Responsibilities :