Front Desk Associate - Jobs in Petawawa, ON

Job Description

POSITION TITLE: NIGHT AUDIT/FRONT DESK AGENTREPORTS TO : General Manager / Assistant GMPOSITION SUMMARY:Represents the hotel to the guest throughout all stages of the guests stay.GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:- Register guests and assigns rooms. Accommodates special requests whenever possible.- Assists in pre-registration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rates.

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid outs, currency exchange,

• Follows procedures for issuing and closing safe deposit boxes used by guests.

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

• Uses proper telephone etiquette.

• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs, Foreign currency exchange etc.

• Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

• Advise guest of any messages, mail, faxes, etc. received for them.

• Inform guest of the room safe and mini-bar key and room key procedures.

• Issue parking passes/validate valet parking tickets.

• Communicate services and amenities of the hotel to guests.

• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

• Attends department meetings.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Knows all safety and emergency procedures, Is aware of accident prevention policies.

• Maintains the cleanliness and neatness of the front desk area.

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

PREREQUISITES:Education: High school graduate or equivalent.Experience: Previous hotel-related experience desired.Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.Job Types: Full-time, Part-timePart-time hours: 16 - 40 per weekSalary: $15.00 per hourSchedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to commute/relocate:

• Petawawa, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected