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Bilingual IT Support Analyst - 12 Month Contract - Jobs in Pointe-Claire

Sleep Country
Job LocationPointe-Claire
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionLocation: 555 Victor-Davis, Pointe-Claire, QCSchedule: Mon-Fri, 9:00 am - 5:00 pm; 2 days on site, 3 days remote and opportunities for rotational weekend coverageWe have an exciting opportunity for a Bilingual IT Support Analyst - 12 month contract position (with possibility of extension). The Bilingual IT Support Analyst position will provide application and hardware support, in French and English, for user based information systems and business environment.In this role you will be charged with solving complex technical issues, proactively managing and documenting IT support procedures, evaluating new technologies to improve user services and end user computing services, while maintaining all networked systems, policies, security, and procedures.In this role you will:

  • Coordinate and collaborate with System Administrators, IT team members, project teams, information system teams, business units, to ensure availability and reliability of corporate information systems, and networked equipment to meet business needs
  • Ensure all networked systems are proactively supported, managed and maintained according to established service level agreements
  • Provide technical support to all Associates (stores, distribution centres, corporate offices), during regular business through both telephone and e-mail in a courteous manner, and record all activities in Service Desk software
  • Follow-up with team members and Associates to ensure the timely resolution of call tickets
  • Plan, configure, test and install new equipment (ie. PC #39;s, Printers, Bar Code guns/Printers)
  • Administer add, move and change requests from end users including new communication line installations as required in stores, DC #39;s and Regional Office
  • Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages
  • Report system problems to appropriate technical staff and confer with them to resolve issues
  • Troubleshoot and resolve operational issues for end-users and assist with end-user questions and inquiries
  • Cross train with other Support Analysts in order to ensure standardized configurations, quality and consistent support
  • Other administrative duties as assigned

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