Parts Traffic Coordinator - Jobs in Portage and Main

Job Description

In addition to providing superior customer service at the parts counter, our Parts Traffic Coordinator is a vital link between the parts order desk and the main warehouse. The Parts Traffic Coordinator acts as a Lead Hand performing parts counter functions with a strong emphasis on monitoring customer pick up traffic through constant follow up with the parts counter team, warehouse team, as well as the customer.As a Parts Traffic Coordinator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe work and environmentally sound behaviours at all times in support of Toromont #39;s Health and Safety Policy, Programs and initiatives
• Coordinate Customer #39;s parts orders in an efficient, knowledgeable and professional manner
• Ensure parts packing slips are signed and dated at the time of pick up
• Schedule adequate coverage at the pick-up counter by assigning team members in support of business requirements
• Monitor Moon Dust file for failed packing slip scans and correct according to E-commerce standards
• Process parts for returns, core returns and warranty inspection promptly to ensure parts are transferred to warehouse storage areas
• Perform monthly follow up on invoiced pick up orders remaining in the will-call area
• Filter email requests from Branches and follow instructions for customer pick up in Concord
• Monitor WMS order picking system and liaise with Warehouse Management Team to reduce customer order pick times
• Coordinate with the warehouse to ensure returned parts are put into stock for invoicing Customers in timely manner
• Provide on-call service during weekends for emergency parts orders
• Assist in creating claims for Caterpillar shipping errors on emergency orders using Corporate Parts Intranet Applications

Must-haves for this role:

• Post Secondary Education and 3+ years experience on a parts counter or inside sales position in a Dealership
• Safety conscious with a technical/mechanical aptitude and/or background in heavy equipment/truck equipment parts
• Customer centric with exceptional interpersonal and communication skills to build relationships easily
• Highly organized with the ability to effectively prioritize and adapt in a fast-paced environment
• Proactive with well-developed problem solving with exceptional attention to detail
• Self-directed, team player with high integrity, initiative and sense of urgency
• Proficient in Microsoft Office Applications (i.e. Word, Excel and PowerPoint), WMS,DBS and other customer based systems
• Knowledge of Cat SIS, ET and SOS or experience with Toromont parts operations would be an asset
• Willing and able to work flexible hours in support of the business needs
• A valid Driver #39;s Licence with a clean Driver #39;s Abstract

About Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people #39;s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!