Helpdesk Technician - Jobs in Powell River, BC

Job Description

School District No. 47 (Powell River)Helpdesk TechnicianInternal/External PostingSchool District No. 47 serves the educational needs of approximately 3000 students through elementary and secondary (Gr. 8-12) schools and other educational programs and employs approximately 400 staff.Located on the Sunshine Coast, combining the natural beauty, amazing outdoor recreation opportunities associated with the Powell River lifestyle, and an exciting and fulfilling work environment, it is ideal for those pursuing a healthy balance both professionally and personally.POSITION SUMMARYUnder the supervision of the Principal of Technology, and under the direction of the Information Technology Manager, the Helpdesk Technician is responsible to assist in the overall provision and support of Information Technology services in the District with a focus on supporting the needs of technology users in accordance with current policies and technical practicesDUTIESResponsible to monitor and resolve “Helpdesk” requests.Regularly input data into MyEducationBC and support for Office 365.Provide IT support. Either working remotely or onsite in District and school locations.Receive phone calls, emails, walk-ups and online submissions and records, categorizes, prioritizes, and assign requests for technical services.Provide first/second level technical support, troubleshooting and training services to staff/students, and team members via phone, remote control or on site.Determine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients’ needs to ensure accurate information is collected, perform troubleshooting steps and work toward first level resolution.Install and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locations,Create and deploy software system and application packages.Provide feedback on applications and system features, advise on use, and implement and support as directed.Identify problems, monitor, administer and problem solve various system, network, and operational issues.Prepare and maintain records and statistics.Liaise with vendors and suppliers.Perform information technology functions to support the District,Other comparable and/or transient duties which are within the areas of knowledge and skills required by the job description may also be assigned.EDUCATION AND EXPERIENCECompletion of Grade 12 plus 1 year of post secondary training in technology or other related program or experience.One to two years of recent, successful, and comparable work experience.Must Possess and maintain a valid BC Driver’s LicenceKNOWLEDGE, ABILITIES, AND SKILLSFamiliarity with MyEducationBC and Office 365,Possess current technical knowledge and troubleshooting capability for computing devices, hardware, software, and operating systems used in the education sector.Demonstrated ability to communicate solutions and demonstrate use of instructional and productivity software to District staff.Ability to work as a team member with technology staff.Commitment to continuous professional growth.Demonstrated ability to communicate with clients and suppliers, both orally and in writing, in an effective, respectful, and professional manner to clarify and exchange technical information.Proven organizational skills and attention to detail.Physical capability to perform job duties in a typical IT department where there is frequent work in awkward positions, regular lifting of heavy objects and extensive keyboarding.This description contains the elements necessary for the identification and evaluation of the job. It is not an exhaustive list of the duties to be performed. Duties not listed should not affect the evaluation of the position.Applications can be submitted to:School District 47 (Powell River) - Human ResourcesVia email - hr@sd47.bc.caApplication closing date: Sept 30, 2022Starting date: As soon as arrangements can be made.This is a unionized CUPE L476 full time position. It offers an hourly wage rate of $29.82 plus a liberal benefit package including pension, health, vacation, and sick benefits.Interested qualified applicants should submit a cover letter and resume which must include three professional supervisory references familiar with your professional performance. Please also include any supporting documents and transcripts.For further information regarding this position:Please contact the District Principal of Technology, Ian Landy, at 604-414-5694We appreciate all interest in this position however, only those selected for an interview will be contacted by the District.Quick Apply

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