CASUAL Computer Support Analyst - To Garner Applications - Annual PR - Jobs in Prince George, BC

Job Description

EXISTING CNC CUPE Employees:For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.Employment Status Part Time Employment Type Casual Job SummaryThis is a position in the Information Technology field for an individual with the appropriate education and background with minimum work experience. This position provides support, set-up and repair of computer software/hardware and related technology in a networked environment. This position provides an opportunity for individuals with some prior experience and recently completing a Computer Information Systems, Electronic Technology/Technician diploma or related field of education to join the ITS teamSpecific Duties

• Provide technical support to users, in particular for computer hardware, software and networks
• Independently receive, diagnose and respond to incoming Service Desk requests via phone, email and create, track and update incident records
• Install and update of computer software (both operating system and program products) for stand-alone as well as network workstations
• Assist with communications technology such as VOIP phones, mobility support and telepresence support.
• Make decisions related to the security and availability of desktop services
• Ensure all video-conference equipment is ready for scheduled events and troubleshoot connectivity as required
• Multi-task, prioritize, have excellent attention to detail, organizational skills and work independently
• Generate and maintains knowledgebase, documentation for solutions and procedures.
• Responsible for Computer Lab & Office configurations and maintenance, including testing software and coordinating changes with Departments throughout the college.
• Assist with conducting and maintaining inventory of hardware and software in conjunction with other members of department
• Maintain classroom technology and support ongoing improvements
• Participate in testing of new and upgraded hardware and software, document alternatives and provide recommendations for updated or improved services.
• Contact software vendors for extended or additional technical support as needed.
• Assist in the setup, maintenance and operation of networks and data communications networks
• Repair computer hardware within limits of facilities provided
• Install, set up and maintain Desktops/Laptops, peripheral equipment and networks
• Install, set up, and maintain network wiring and network switch hardware
• Respond to user requests for software and hardware support
• Assist other members of the Computer Services department as appropriate
• Other job related duties as assigned by the CIO or designate.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners and communities.
• You will promote a positive work atmosphere and communicating in a professional manner that demonstrates mutual respect with students and colleagues.

Skills & Qualifications

• Completion of a diploma program in Information Technology or for Electronic Technologist/Technician or for Computer Information Systems or other related discipline
• An equivalent combination of relevant technical experience exceeding 1 year
• Training and/or experience in desk side support
• Knowledge of VOIP phones, audio-visual equipment and video conference technology an asset
• Basic knowledge of current computer software/hardware, peripheral and network hardware
• Strong oral and written communication skills
• Excellent interpersonal skills

Band F Grade NA Salary $29.10/hr Location Prince George CNC Campus Prince George Province BC Country Canada Department Information Technology ServicesPosting Detail InformationPosting Number 22-046SPEmployee Group OperationalDesired Start DatePosition end date (if temporary or seasonal) 03/31/2023Additional Appointment DetailsNumber of Hours per weekPosting Competition Status Accepting ApplicationsOpen Date 06/03/2022Screening/Close Date 08/31/2022Remain Open Until Filled NoSpecial Instruction/Details to ApplicantQuick Apply

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