Membership Sales Team Coordinator - Jobs in Prince George, BC

Job Description

P.O. Box 1808, 2020 Massey Drive, Prince George, BC V2L 4V7 | 250 562 9341 | nbc.ymca.caHealth, Fitness, and AquaticsEmployment OpportunitiesMembership SalesTeam CoordinatorWho we areRooted in Northern BC for over 50 years, the YMCA of Northern BC is acharity of over 400 staff and volunteers working together to strengthenthe foundations of our community through promoting healthy living,fostering belonging, inclusion, and connection, and helping children,families, and seniors thrive. We offer opportunities for personal growthand create social change through child care services, camp programs,community health services, employment services, recreation, and healthand fitness services.What you will doAt the YMCA people are our greatest asset and we are proud to be anemployer of choice. Working at the YMCA means you are part of a fun,positive team in an environment of honesty, caring, respect,responsibility, and inclusivity. The YMCA is a national leader in health,fitness, and aquatics. In northern BC, we proudly offer health andrecreation services for all ages in Prince George and Vanderhoof.What you will bringOur experienced ambassadors and leaders are passionate aboutsupporting individuals of all ages and abilities to meet their goals andthrive. They believe in putting people first with YMCA 5-Star Service andcreating environments that are welcoming, caring, and fun through well-maintained facilties and meaningful relationships.Responsibilities and abilitiesReporting to the Centre Manager, the Coordinator of the MembershipSales Team role is to lead the Membership Sales Team in theachievement of the Branch’s following targets:

• Total membership
• New member sales
• Member retention
• Budget (revenue, expense, and net contribution)
• Member satisfaction (SAM 2.1 scores)
• Strong Kids fundraising

LocationPrince George Family YMCAHoursPermanent - Full TimeShifts vary from 5:00am-10:15pm.Must be available for eveningsand weekends as required.What you will gain$40,000-$50,000 Annual SalaryStarting 4 weeks annualvacationYMCA MembershipPaid sick daysSick days for family membersFull Benefits PackageAnnual YMCA Pensioncontribution of 5%Discount on child care(excluding infant and toddlercare)P.O. Box 1808, 2020 Massey Drive, Prince George, BC V2L 4V7 | 250 562 9341 | nbc.ymca.caHealth, Fitness, and AquaticsEmployment Opportunities

• It is expected that the Coordinator of the Membership Sales Team not only leads the team to the

achievement of these goals, but leads by example through regularly scheduled direct deliveryshifts.

• Lead a team of approximately 14 staff and volunteers.
• Develop and implement strategies that achieve targets for: total membership, new member joins,

follow up phone calls, member conversion rates, budget (revenue, expense, net contribution),member retention, SAM 2.1 member satisfaction scores, and Strong Kids funds raised

• Hold staff accountable to Membership Growth Initiative (MGI) practices
• Serve as the facility's champion for the YMCA 7 Steps to Selling program
• Train all sales staff the YMCA 7 Steps to Selling and assess ongoing performance of staff using

YMCA Behaviour Grids

• Monitor and develop staff using 1 month goal setting, 3-month probationary period, and annual

performance review tools

• Role model SAM 2.1 service standards and provide key leadership through direct service delivery
• Lead a productive and cheerful team that provides excellent customer service
• Build meaningful relationships through positive daily interaction with YMCA members, guests,

colleagues and community partners

• Ensure Membership Sales Team staff greet all members with a smile and use their name
• Ensure member and guest complaints are handled in a professional and timely manner
• Maintain a neat, orderly, and clean work environment, including all program areas, common

spaces, and washrooms as required by SAM 2.1 and your Branch’s cleaning schedules

• Ensure the Association Financial Assistance (FA) program is administered and delivered

respectfully, confidentially, and in accordance with Association policy and procedure.

• Ensure the safety and privacy of all members, guests, staff, volunteers and property by following

YMCA standards/policies/procedures and ensure they are maintained amongst all members,guests, staff and volunteers

• Promote and ask for donations through the YMCA’s annual Strong Kids Campaign
• Become proficient in the operation of the member database
• Assist with training new staff/volunteers in procedures and practices
• Remain flexible – willing to learn new skills and alter shifts
• Attend staff meetings, planning sessions and training events as required
• Maintain regular attendance and punctuality
• Always be appropriately dressed in uniform and well groomed
• Provide strategic leadership as a member of The YMCA of Northern BC Leadership Team
• Maintain an atmosphere of achievement that inspires self and others to succeed at the highest

levelsQualifications

• Current Occupational First Aid for Industry - with CPR-C and AED certificate
• Satisfactory Criminal Record and Clear Vulnerable Sector Search
• Three satisfactory professional references

P.O. Box 1808, 2020 Massey Drive, Prince George, BC V2L 4V7 | 250 562 9341 | nbc.ymca.caHealth, Fitness, and AquaticsEmployment OpportunitiesCompentenciesIn addition to bringing a commitment to YMCA vision and values, and an orientation to service, thecandidate should possess the following competencies:1. Commitment to Organization and Values: Promote to others and demonstrate a personalcommitment to the mission, vision, values, and objectives of the YMCA2. Service Orientation: Deliberately identify the needs of members/guests as priority andcreate opportunities to enhance each and every person’s YMCA experience3. Teamwork: Work effectively with others to achieve optimal collective results4. Growth Mindset: See and develop the potential in yourself and others5. Outcomes Oriented: Lead towards and achieve identified goalsHow to applyPlease apply with cover letter, resume, andapplication (found at nbc.ymca.ca) to:Shannon JohnsonCentre Manager – Prince George Family YShannon.Johnson@nbc.ymca.caPosition open until filledThe YMCA thanks all those interested in this position.Only those selected for an interview will be contacted.