General Duty Clerk, Western Quebec TSO, Rouyn-Noranda site - Jobs in Québec City

Job Description

For a description of key terms used on CRA job notices, go to Definitions for job seekers. About the job The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA’s actions in support of Employment Equity (EE), diversity and inclusion, and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.We encourage you to complete the EE Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE staffing requirement in this process. Also, ensure that you have provided consent in the EE staffing questionnaire for your EE information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity. Did you know that the CRA is one of the Top 100 Employers in CanadaCRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.The CRA has introduced the requirement for on-site presence including hybrid work models where employees are required to work on-site at a CRA-approved location a minimum of two days per week or 40% of their regular monthly work schedule. A number of individual and group exceptions to on-site presence may be granted based on individual situations and the nature of the work being performed. Work arrangement agreements and specific circumstances may be discussed with the manager at the time of hiring.Why work for CRA The CRA offers some of the most sought-after benefit programs, in addition to competitive pay rates, including:Flexible working hours and appropriate holidays for work/life balance; Workplace that supports workforce diversity and talent development; Beneficial pension plan, employee assistance program (EAP) and more; Career opportunities supported by a competent management team; Ongoing development and training to reach your full potential; Health care plan that covers multiple life events: medical expenses, prescription drugs, vision care, dental care, out-of-province medical expenses and hospitalizations, etc. ; Necessary computer work equipment provided.We are hiring talented candidates to fill the position of General Duty Clerk in our Rouyn-Noranda office. Candidates who qualify under this process must be available to report in person at the Rouyn-Noranda TSO.Some of the duties you may be required to perform may include:Process mail. Handle telephone inquiries, greet and direct clients to appropriate sections, and provide information to taxpayers. Process data and generate reports from electronic databases. Initiate and maintain various control records. Trace, retrieve, update, and maintain control of data, and identify and resolve errors. File documents.To obtain a copy of the work description, please send an email to the address at the bottom of this notice.Various language requirements : French essential, Bilingual imperative BBB/BBB** The bilingual imperative BBB level is considered the intermediate level at the ARC, where an agent is expected to be able to engage in simple conversations, understand a short text, or gather information over the phone in their second official language.The pool established from this staffing process may be used to staff similar positions.Types of staffing requirementsMinimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level and security status and/or clearance.Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice. To apply SCREENING FOR PREREQUISITES STAGEWho can applyPersons living in Canada and Canadian citizens and permanent residents living abroad.Preference for appointment will be given to veterans, Canadian citizens and permanent residents. Please note that this process will be used to staff positions in Rouyn-Noranda only, and employees will be required to report to work in person. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.Virtual reporting may be possible, if operational requirements permit.We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change. We may give preference to the first 50 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.In the case of candidates previously terminated or rejected on probation from positions within the CRA, please note that additional verifications will be conducted. Based on the reasons for termination or rejection, an applicant may not be considered further in the staffing process/considered for appointment, as they may be deemed to not meet one or more of the staffing requirements.Minimum staffing requirementsEducation : must have completed a secondary school diplomaYou must upload your proof of education in the Education section of your Candidate profile by the closing date and time indicated on this poster. Failure to do so may result in your application being rejected. Assessment If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures.All information will be kept confidential. For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate. ASSESSMENT STAGEMinimum staffing requirementsSecond Language Evaluation Performance validation/Reference checkEssential staffing requirementsUnsupervised Internet Test (UIT) Entry-level - Korn Ferry : Cognitive abilities and behavioural competencies Asset staffing requirementsEmployment Equity Additional education or training Budgetary considerations Duration of appointment Start date Minimize business disruptionWe may limit the number of candidates to be considered further in this staffing process by using a top-down approach to select candidates with the best results achieved on the Korn Ferry test.Conditions of employmentReliability/Security : Reliability Status Capacity to regularly lift objects weighing up to 20 pounds Want to know more We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment. Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.Contact Nadine Lefebvre, Chairperson of staffing process***************@cra-arc.gc.ca