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Job Location | Québec |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
**** This is a temp to perm opportunity****.Principal Duties and Responsibilities as technician: Provide firstamp; second-level support for incoming technology issues with the WAN/LAN Network such as Internet lineamp; Club Med circuit outages and report it to Provider.Efficiently troubleshoot, resolve, and maintain common technical issues related with the Club Med Network, Internet/Wi-Fi, computer, printers, switches, Wi-Fi antennas, Digital Signage (Roomsamp; POS Tablets) Fiber Optic lines, GPON, peripherals, etc.Responsible for firstamp; second level support and resolution of incidents received via the Help Desk AmericasNotify Help Desk Americas prior making any type of modifications such as computers or printers’ relocations, software installation, etc.Assist Help Desk Americas with more complex technical problems using current technical knowledge, research, and experience with issues with the internet/Wi-Fi, Club Med Network, tablets or phones issues and problems resolutions.Notify Help Desk Americas when users impacting problems are encountered.Basic computeramp; printer repairs, troubleshooting and maintenanceMonitor and track problems to ensure a timely resolution to technical issues.Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls to equipment manufacture.Tone/trace/punch down of cross connect wiring for PBX and Telco connectionsImage and preconfigure user’s computers using Club Med Standard Image provided by the Help Desk AmericaCarefully follow any type of trouble shooting or resolution instructions provided by the Help Desk AmericaKeep server, phone and all reserve rooms maintained and well organizedBenefits: Competitive compensation and benefits package, even insurance for your pets!Training and professional development opportunities!Opportunity to travel the world!Benefits include $15 per night during your vacations at any of our all-inclusive resorts.Your friendsamp; family also get incredible discounts to see the world with our without you.Incredible travel benefits because we value our hard-working team.