Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Operations and Technical Support - Jobs in Quebec Province

Iron Systems
Job LocationQuebec Province
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Operations and Technical Support:

  • Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users.
  • For hardware break/fix, ensure timely resolution or replacement of defective device.
  • Provide or coordinate onsite technical support to Authorized Users for maintenance and break/fix activities; Create and provide updates to Incident and Problem tickets in the IT Service Management (ITSM) system to reflect actions taken to resolve Incident or Problems to enable but not limited to real-time reporting.
  • Perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they impact Authorized Users.
  • Provide support to all Authorized Users who access Customer provided services from any location. Wherever possible, support and repair the defective EUS device remotely.
  • Coordinate EUS service-related activities with the Service Desk, and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary.
  • Coordinate efforts with Third-Party service and maintenance Suppliers as necessary to keep EUS equipment and EUS software in good working order.
  • Immediately upon determination that an equipment or software Incident cannot be fixed remotely, provide mail-in support by sending an entire spare unit (or peripheral, if possible) via overnight delivery or direct local authorized personnel.
  • Provide hardware and software Asset Management and reporting.
  • Tracking Asset Locations and EUS device inventories at Customer locations.
  • Recover software licenses on decommissioned, lost or stolen devices.
  • When authorized Users are connected (or attempting to connect) to Customer network, coordinate activities with the Service Desk.
  • Assist with access to LAN, WAN, & LAN segment print and file services.
  • Assist with electronic mail replication; and access to mainframe and/or application and utility server applications.
  • Drive continuous improvement in customer satisfaction, Remote/Field Support & On-site Support.
Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Operations and Technical Support Related Jobs

© 2021 HireJobsCanada All Rights Reserved