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| Job Location | Repentigny, QC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
As a Customer Service Representative you will work as part of a small, autonomous, agile team to deliver exceptional customer service and impact; built on a modern hybrid cloud platform. We believe in the power of working together, you’ll get to work with your peers, business partners and you’ll have the opportunity to grow and expand your capabilities. Join our team today and magnify your impact influencing the future of construction on a global scale.What is ExpectedHandle three main channels: Inbound, Chat and Emails for customers while maintaining an outstanding experience in every interaction.Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.Develop a deep expertise in how processes, systems, and resources work, and how to use them to drive positive outcomesDemonstrate effective communication skills and relationship-building.Aside from a positive can-do attitude, youll need:You have 2+ years experience handling customer issue resolution using email, phone and chat.You can speak fluent English and have above average technical fluency.You have experience in a fast-paced customer service role and resilient in an ever-changing environment.You have effective written communication skills-including top-notch grammar, spelling, and the ability to write both formally and casually.You are a highly-motivated individual that works well in a team environment.You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, emailYou are customer centric and you love helping people.You have high emotional intelligence and you are great at building relationships.You are very organized-you can juggle both issue resolution & concise communication.You have experience maintaining a high-level of professionalism.Job Type: Full-timeSalary: $40,000.00-$50,000.00 per yearWork remotely: