Technician - Advanced, Combination Technician - Jobs in Rivière-du-Loup, QC

Job Description

Req Id: 337891At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.Job Title: Technician – Advanced, Combination TechnicianJob Location: 30 rue Amyot, Rivière-du-Loup, Qc.Job Status: Regular Full-Time Name and description of hiring department:Bell Canadas Network Operations and Field Services team is responsible for delivering services to SMB and Enterprise market customers regarding the installation and repair, IP telephony systems and applications for business customers, as well as for the Data/Mega/LAN, data circuits and copper and fibre optic DSL/Voice line markets. Job Duties / Accountabilities:Central Office

• Provision and maintain of the network
• Provide support in the event of a network outage, to minimize cycle time, and ensure all services are available to our customers
• Complete all assurance and routines to ensure the network is working at optimum levels
• Plan, coordinate, and ensure all activities related to daily work and projects are completed following company practices and processes. (i.e.; change management rules, etc.)
• Perform tasks associated with the provisioning, service assurance, maintenance and project coordination with technologies that include transport, broadband, IP, switching and frame in CO’s huts, CEV’s, WICs etc.
• Partner with various internal and external parties (“X”NOC, PCMC, BDA, vendors, etc.)

Business Market

• Install, maintain and repair of different telecommunication equipment for the Voice, Internet and IPTV markets for business customers in accordance with established practices
• Respond to customers’ needs and inform them on the utilization of different equipment or services
• Escalate events beyond his/her control to support teams
• Build relationships and interact with clients and various groups within Bell Canada
• Deliver services to Voice, SMB and Enterprise market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers
• Implement, upgrade, do preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers
• Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service
• Deliver services to Voice and Bell Business Market customers at the level of installing and repairing Key systems, IP telephony systems and applications for business customers
• Autonomously coordinate the installation activities of new products and services in close collaboration with the sales teams according to the team’s mandate in order to ensure excellent customer service

Essential Qualifications / Skills:

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in French and working knowledge in English
• Hold a valid driver’s license - Class 5 (Quebec)
• Possess good manual dexterity and able to work with different hand tools
• Capable to lift and carry heavy weight
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment
• Ability to act with a focus on customer satisfaction
• Ability to work autonomously and with minimal supervision
• Analytical thinking and problem solving abilities

Central office Technician

• Basic knowledge of the broadband network
• Basic knowledge of IP network
• Intermediate knowledge of the Outside Plant

Business Market

• Intermediate knowledge of the outside plant
• Basic knowledge of telecommunications
• Basic knowledge of the IP network
• Basic knowledge in computer fundamentals and ability to configure routers
• Basic knowledge working with IPTV installation and repair
• Basic knowledge with installation/repair of business voice and Internet technologies
• Basic knowledge with FTTB installation and repair
• Basic knowledge with installation and repair of LCL circuits
• Basic knowledge of the telecom equipment, and telecom network
• Basic knowledge with the following products:
  • routers
  • switches
• Basic knowledge with the following products:
  • firewall Internet security
  • wireless technology
• Basic knowledge of LAN and WAN network design ISO layers, security solutions, VPN, wireless and VOIP
• Basic knowledge of VMWARE and IBM, HP server products
• Intermediate knowledge of traditional core data technologies such as DS0, DS1, DS3 transmission

Working Condidtions:The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.Note that many working conditions are subject to terms outlined in the collective agreement.Bilingualism is reqired (English and French); adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: UnionJob Status: Regular - Full TimeJob Location: Canada : Quebec : Rivière-du-LoupFlexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)Application Deadline: 11/24/2021Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.Created: Canada, QC, Rivière-du-LoupBell, one of Canadas Top 100 Employers.Quick Apply

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