Manager, Collections - Jobs in Rough Waters

Job Description

Req Id: 414546At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you #39;re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We #39;re proud to be Canada #39;s leading provider of broadband network and communication services for businesses and governments.SummaryYou will be responsible for leading collections performance for the Quebec based collections team for Retail Business customers. You will play a key role to define and deliver on the short and long term Accounts Receivable strategies for Bell Business Markets, including defining requirements for process and system enhancements. We are looking for a candidate with an aptitude to create business impacts using data-driven analytics. As part of this team, you will have the opportunity to identify and work with our BI team to implement the latest practices in data analytics to drive operational efficiency.Key Responsibilities- Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department;- Support team with conflict resolution on aging accounts and help formulate collection strategies;- Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed targets;- Develop business relationships with internal and external customers to minimize financial risk and facilitate dispute resolution;- Monitor collections performance according to quality and productivity standards;- Ensure collection policies are adhered to and updated accordingly;- Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement;- Work with internal partners in Business Intelligence and Transformation to drive data-driven business decisions related to AR strategies and tactics;- Participate and assist in the delivery of various Accounts Receivable initiatives as required.Critical Qualifications- 5+ years experience working in a collections environment managing a group of 10+;- Undergraduate or equivalent degree in Business or Finance or a Certified Credit designation (CCP) in Credit Management or an Accounting Designation (CPA or equivalent);- Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders;- Proven ability to deliver results in a large fast-paced environment while managing multiple projects and priorities;- Intermediate to Advanced Knowledge of Microsoft Office Excel and Powerpoint;- English required: you will be required to interact with Frenchamp; English speaking stakeholders across Canada.#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Quebec : Montreal || Canada : New Brunswick : Bathurst || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Quebec City || Canada : Quebec : VerdunWork Arrangement: HybridApplication Deadline: 10/05/2023For work arrangements that are#39;Hybrid #39;, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don #39;t just accept difference - we celebrate it. We #39;re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversityamp; Inclusion Team at inclusion@bell.ca .Created: Canada, QC, MontrealBell, one of Canada #39;s Top 100 Employers. (https://reviews.canadastop100.com/top-employer-belllang=en)