Customer Service Manager - Jobs in Saint-Hubert, QC

Job Description

Company DescriptionAt Techo-Bloc, we aren’t just paving patios – we’re paving the way for great careers! Founded on a culture of innovation, we manufacture landscaping products focused on design, durability and flair. Our growing team is seeking passionate people, ready to make an impact. Intrigued Come grow with us. Why Work for Us We love to brag. Techo Bloc offers its valued employees a competitive salary and a comprehensive benefits package.Here are a few of our perks:Opportunity to work remote;Leaders who are invested in your success;Have a dynamic job and evolving career path;Develop your skills and grow;Competitive salary + Recruitment commissions program + Annual bonusEpic barbecues and Christmas parties;Possibility of remote work;Generous bonus program;Snack filled kitchens;Free parking;Considerable referral bonuses;Employee discounts on Techo-Bloc’s products;Employee Assistance Program (EAP available 24/7);English and French language courses available (if it’s a work requirement).Job DescriptionReporting to the Director, Service and Production Planning, you will play an integral role in the development of our department strategy and in developing our team’s talent. This role includes managing a team of 15+ Customer Order Specialists, developing and retaining the talents, and providing the highest standards in customer service through innovation and process improvement.Key ActivitiesResponsible for recruiting, selecting and developing employees;Coaches, supports, disciplines employees when performance standards are not met and drafts performance improvement plans when required;Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results;Develops, coordinates, and enforces systems, policies, procedures, and productivity standards;In collaboration with the supervisor, participates in defining department / team’s objectives and conduct mid-term and year end evaluations;In collaboration with the director, participates in the development of the department’s vision, values and strategic goals / objectives;Develops reports and KPIs to monitor and track performance;Regularly reviews customer interactions and proposes new solutions to ensure quality customer service is being offered;Sets and maintains regular meetings to review with key stakeholders on current actions and issues;Plans and evaluates department activities and review and develop policies and procedures.QualificationsMinimum of 3 years of experience as a Manager (Industry experience preferred);Bachelor’s degree;Excellent written and oral communication skills in both French & English;Experience and knowledge of ERP systems;Ability to coach and mentor as well as delegate responsibility and ownership of various tasks;Strong ability to lead, motivate and provide guidance and constructive feedback to team;Advanced Excel and data analysis skills;Excellent organization, time management and planning skills to manage multiple priorities;Flexible and adaptable to changes, ability to work well under pressure;Ability to collaborate effectively with other departments and build synergies for mutual benefits;Listening skills, to understand exactly what customers and team members require;Excellent problem-solving skills;Creative thinking, to be able to come up with new ideas to improve customer service standards.Additional InformationThe use of the masculine gender has been adopted to facilitate reading and has no discriminatory intent.We thank all applicants for their interest; however, only those under consideration will be contactedQuick Apply

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