Customer Support and Pricing Manager - Wholesale and Specialty - Jobs in Saint John

Job Description

As a Customer Support and Pricing Manager, you will be responsible for managing the compliance and performance of the Wholesale and Specialty Customer Support, Pricing and Contract Administration team. You will be responsible for setting up and correctly maintaining and administering JD Edwards accounts and terminal setups across all business lines. Your goal will be to deliver quality customer support including issue resolution, root cause analysis and account setup for Irving Oil Commercial customers and stakeholders. Your success will depend on your ability to connect with internal stakeholders to analyze and resolve customer issues and provide high quality service to our customers.What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model - Allows for a blend of in-office and work-from-home days
• Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employeeamp; Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Develop, document, map, manage and execute Pricing and Customer Support activities and processes.
• Create and maintain relevant pricing administration processes, policies, and procedures with a strong focus on continuous improvement.
• Responsible for the design and execution of exceptional customer support and issue resolution for Wholesale, Specialty, and Supply and Trading customers.
• Design and implement the strategic direction of the Price Administration and Customer Support teams ensuring alignment with the Wholesale and Specialty Sales teams growth strategy using a one company approach.
• Ensure Compliance to pricing regulations and corporate requirements.
• Proactively engages and develops relationships with key internal stakeholders to ensure alignment of goals, ensure key pricingamp; customer support processes are working effectively.
• Creating an environment for continuous improvement by leveraging a corrective action and or preventative action approach by identifying opportunities while developing and executing on process improvements.

Your Skills:

• Excellent inter-departmental communication skills.
• Team and performance management skills.
• Time management and organization skills with an ability to prioritize tasks.
• High level customer service and interpersonal skills.

Your Experience:

• Post-Secondary Education with a preference for business-related programs.
• 5-10 years of experience in a customer service environment.
• 3-5 years in a team management role.

#LIHybridIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that #39;s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone #39;s responsibility.In a world increasingly engaged in taking action on global issues of climate change, social justice and good corporate governance, our organization has an important role to play. We are committed to being part of the solution, in providing the safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for our people, our customers and our communities, today and tomorrow.Please take a look at our Sustainability Report to learn more about our commitment to our communities, and our planet.Job Requirements - Work ExperienceJob Requirements - Education