MANAGER, SITE AND CLINICAL SERVICES - Jobs in Salmon Arm

Job Description

THE OPPORTUNITYWe have an exciting opportunity for a Manager of Site and Clinical Services to join the Good Samaritan Society. Reporting to the Director, Clinical Services, the Manager, Site and Clinical Services - Long Term Care provides leadership and operational oversight for a range of services and living options including supportive living/assisted living, long term care, dementia care, day programs, private pay and life lease. The Manager, Site and Clinical Services - Long Term Care works with other organizational leaders and with resident/client/families to ensure that care and services are aligned with organizational mission, vision and values, goals, and objectives and that effective and efficient clinical care and services are being provided. The Manager, Site and Clinical Services - Long Term Care assumes a leadership role empowering teams to build and maintain a safety culture that pursues leading practices, quality improvement and learning and development initiatives throughout our care homes and programs.Additionally, the Manager, Site and Clinical Services - Long Term Care is a key representative of Good Samaritan promoting a positive image of the organization collaborative relationships with internal and external stakeholders of the organization.THE ORGANIZATIONThe Good Samaritan Society (GSS) is a leading faith-based, not-for-profit, registered charity in Western Canada that provides quality accommodations, health, and community care services and programs to aging individuals in need. With over 72 years of experience providing specialized health and community care services in innovative and caring environments, our operational effectiveness and overarching culture of service and care make us the provider of choice for individuals and their families seeking a supporting place to call home.Presently, they have over 4,500 employees and more than 1,200 volunteers who, in the spirit of compassion, serve over 6,000 residents and clients. As one of the largest not-for-profit care providers in Alberta (21 locations) and British Columbia (8 locations), they provide safe, comfortable communities inspiring involvement, where people can experience a sense of caring, belonging and purpose.As a charity, The Good Samaritan Society raises funds to provide loving care and quality service to honour the diverse population we serve. Donations to their charity allow them to enhance the programs and services they offer to more than 6000 people.MissionTo extend Christian Hospitality through a continuum of care to those in need or at risk, regardless of race or religious belief.VisionTo grow in strength, excellence and creativity in caring for others.ValuesReflecting Christian Hospitality, the values of The Good Samaritan Society and Good Samaritan Canada are: Healthy Relationships, Hospitable Environments, and Servant Leadership.To learn more about the Good Samaritan Society, visit their website at: https://gss.org/RESPONSIBILITIESAccountabilities

• Provides updates to the Director, Clinical Services regarding the attainment of objectives and goals on a timely basis and ensuring that the Director has relevant information necessary to assist the Senior Leadership Team (SLT) with operational planning and decision-making responsibilities.

Care and Service

• Ensures that processes are in place that effectively delivers quality care and services.
• As determined by the resident/client case mix and assessed level of care, leads a multi-disciplinary team that delivers services designed to accommodate resident/client’s personal preferences and health requirements while maximizing choice and independence within a safe environment
  • Long Term Care: Supports residents/clients with complex, unpredictable medical needs who require 24 hour onsite Registered Nurse assessment and/or treatment. Residents/Clients receive accommodation, meals, and access to 24-hour on-site professional nursing and personal care. Case management, professional nursing, rehabilitation therapy and other consultative services are provided on-site by care home/program employees.
  • Assisted Living, BC: Services are provided in a supportive accommodation environment for residents/clients with physical and functional health challenges who can no longer reside at home but are able to make decisions on their own behalf.
  • Supportive Living, AB: Residents/Clients of designated supportive living receive 24-hour onsite, scheduled and unscheduled, personal care and support services from health care aides and/or licensed practical nurses.
• Engages with residents/clients/families regularly to seek feedback regarding care and services and maintains an active connection to resident/client/family council activities.
• Demonstrates an ability to be flexible and balance shifting priorities of the daily demands of the care home/program.
• When multi-site duties are assigned, will flex schedules to balance urgent/emergent needs between the care homes/program.
• Keeps current and is responsive to industry trends, and participates in industry benchmarking.
• Ensures an environment and resources which nurture spirituality.

Financial and Environmental Management

• Assesses, prioritizes and manages equipment, supplies in collaboration with the Manager, Site and Clinical Services to ensure budget targets are met.
• Leads, mentors, and coaches’ employees including completion of performance reviews and facilitates opportunities for personal growth.
• Effective and efficient allocation of employee resources to ensure quality care is delivered by participating in processes including recruitment and attendance management.
• Creates positive relationships with employees and unions while adhering to the collective agreements and terms of employment.
• Assists to manage the disciplinary process up to and including recommending dismissal.
• Facilitates ongoing change by acting as a positive role model and change agent for employees.
• Participates in the development or revision of policies by providing feedback and suggestions while ensuring all employees are aware of new or revised policies.
• Acts as a clinical resource to nursing and other employees by demonstrating procedures, answering questions related to clinical practice issues, problem solving, and troubleshooting concerns; advises Manager, Site and Clinical Services of issues/concerns that cannot be resolved utilizing existing policies and procedures.

Human Resources Management

• Leads, mentors, and coaches’ employees, including completion of performance reviews and facilitates opportunities for education and personal growth.
• Effective and efficient allocation of employee resources to ensure quality care is delivered by participating in processes including recruitment and attendance management.
• Creates positive relationships with employees and unions while adhering to the collective agreements and terms of employment.
• Manages the disciplinary process up to and including recommending dismissal.
• Facilitates ongoing change by acting as a positive role model and change agent for employees.
• Participates in the development or revision of policies by providing feedback and suggestions while ensuring all employees are aware of new or revised policies.

Quality Improvement and Risk Management

• Ensures the flow of information to direct reports.
• Maintains standards of care and ensures that systems are in place that identify, address, and report on care home/program quality improvement and risk management issues.
• Maintains accreditation, provincial and regional health authority/zone legislated or regulatory standards.
• Ensures completion of all appropriate care home/program audits and surveys and report in consultation with the care home/program leadership team.
• Ensures completion, implementation, and sustainability of all action plans resulting from care home/program audits and surveys in consultation with the care home/program leadership team and the quality department.
• Submits Quality reports per schedule and utilized data to improves care home/program performance through a review of quarterly indicators and development of quality improvement plans.
• In the absence of a clinical services coordinator, ensures the completion of all resident/client tasks.
• Respects and preserves the privacy, confidentiality and security of health care and employee information at all times.
• Provides oversight and support for all employees on MDS and RAI coding/auditing/completion.
• Ensures the management of the event reporting system, critical incident, and sentinel event process and procedures.

Work within GSS/GSC Standards of Safety and Care

• Ensures that resources are being used effectively and efficiently and not wasted or misappropriated.
• Maintains confidentiality on issues related to resident/client and employee matters and Good Samaritan information.
• Adheres to all infection prevention and control practices and procedures.
• Pursues continual learning by participating in in-services and training/education programs.
• Supports the mission, vision, and values of the Good Samaritan.
• Maintains a safe working culture by assessing and controlling possible health and safety risks.
• Adheres to all Good Samaritan policies and procedures.
• Other related duties as assigned.

QUALIFICATIONS

• Undergraduate degree in nursing (BScN).
• Gerontology or healthcare administrator certificate preferred.
• Current CPR certification.
• Active registration with the College and Association of Registered Nurses of Alberta (CARNA) or with the British Columbia College of Nurses and Midwives (BCCNM) is required.
• Minimum of three (3) years proven management experience in a health care environment.
• Minimum of five (5) years health related experience, preferably in seniors’ care, including dementia/geriatrics.
• Experience managing people within a unionized environment.
• Experience managing a budget.
• Knowledge of:
  • Accreditation process
  • Human Resources and Labour Relations management
  • Business and financial principles
  • Seniors’ care industry including applicable contractual and legislative requirements
• Extensive knowledge of MDS/RAI assessment, care planning, clinical outputs and case mix indexes.
• Strong computer skills, particularly with Microsoft Office Suite, webinar and internet technology
• Ability to travel as required, current driver’s license.
• Ability to occasionally work after regular hours in order to attend functions, meetings and to address urgent issues impacting the care home/program.
• Ability to be on-call outside of regular business hours as required, willingness to participate in committees and projects.

KEY COMPETENCIES

• Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner.
• Adept at written and oral communication with internal and external stakeholders.
• Able to multi-task and demonstrate flexibility in a constant high energy environment while responding to complex priorities.
• Exhibits open and sincere approach to relating to people by demonstrating respect and compassion for everyone equally.
• Demonstrates critical thinking, analytical, and problem-solving skills to resolve issues independently and/or make recommendations that are supported by evidence consistent with legislation/policies, and that meets the standards of care.

FOR MORE INFORMATION, PLEASE CONTACTSANDY JACOBSON | T: 780.944.1327| E: sandy.jacobson@richardsonsearch.ca | www.richardsonsearch.ca