Adoption Counselor - Jobs in Saskatchewan

Job Description

Reports To: Manager of Pathway PlanningType: PermanentHours: Part-TimeEssential Duties and Primary Job PurposeUnder the direction of the Manager of Pathway Planning, the Adoption Counselor position isresponsible for many of the day to day operating procedures governing the adoption andplacement of animals and other front office procedures. They are also responsible to assist inLost & Found/Receiving Department duties and provide coverage as needed.Representative Tasks and Major ResponsibilitiesIn accordance with RHS’s objectives, philosophies and policies and procedures, the AdoptionCounselor position is responsible for the following:1. Adoptions Processes adoptions and explains in detail the policies and procedures of the RHS Enters adoption information into the RHS database Maintains a pleasant and courteous manner with the perspective adopter Maintains a professional working relationship with our pet store partners andrescue/foster volunteers Responsible for adoptions both on and off site including; meeting adoption goals,ensuring quality customer service and accurate record keeping Maintains internet websites to reflect daily availability of animals, including detailedbiographies and appealing animal photographs. Coordinates the placement of animals at satellite locations. Prepares animals fortransportation to offsite facilities in a timely and safe manner. Through regular site visits,monitors health of the animals on an ongoing basis and ensures appropriatedocumentation on placement. Maintain professional and courteous relationships withretail staff at these locations. Provides high quality customer service to people who visit or call RHS. Monitoring theactivity on the adoption floor regularly and assisting as needed. Resolving problems andaddressing any customer dissatisfaction. Shows animals for adoption, performs pet meets, answers phones, and greets the publiccoming into the shelter. Performs enrichment activities for animals to ensure physical and mental well-being Assists in assessments of animals to determine adoptability Performs other duties as assigned2. Administrative Responsibilities Represents the RHS in a professional manner Deals with the public as a humane educator Answers and directs incoming calls to the appropriate personnel Greets the public, respond to questions, and direct the public to the appropriateDepartmentsRegina Humane Society Adoption Counselor Job Description 1 Assists Manager of Pathway Planning as required in animal placement and/or capacityfor care programming. As required, receipts all adoptions, saleable items and donations As required, ensures cash is balanced daily, maintains float for the next days operationand secures the safe Other duties as assigned3. Lost & Found/Receiving Duties Examines incoming animals to determine breed/species/age/sex/tattoo, possible healthissues or signs of distress. Administers vaccinations and other intake treatments as required. Ensures all incoming and outgoing strays are entered, updated promptly and accurately. Strives to increase the number of strays returned to owner. Ensures administration for all incoming and outgoing animals is being completedaccurately and in a timely manner. Maintains RHS facilities and equipment. Works with Cremation Services to ensure timely contact is being made with pet ownersconcerning urn purchase and disposition. Receives payment for fees and services.3. Overall Shelter Vision and Operations Supports and promotes the vision and strategic plan of RHS Ensures positive public relations and customer service practices Works with coworkers to foster an enjoyable and team environmentWork ContactsThis position interacts and collaborates with all levels of the organization, including entry levelstaff members, peers in other departments, executive team members, representatives fromexternal agencies, the general public and volunteers. Contact and communication is carried outthrough face to face, telephone and electronic interactions. Communication must be clear,understandable, positive, professional and respectful in all circumstances.Working Conditions Work is performed concurrently in an office and animal shelter environment, withrequired attendance at offsite venues. Ability to stay standing or active during entire shiftif required. Occasional exposure to various outdoor conditions. Frequent driving on public streets, under a variety of traffic conditions. Work performed both in and out of shelter requires lifting, bending, stooping, pushingand other strenuous activities. Must be able to lift a maximum of 50 lbs. Interaction with children, adolescents and adults from the general public is frequent andrequires respectful, empathetic and professional behavior at all times. Frequent exposure to computer video terminal and computer peripherals. Work days are 8 hours and may be assigned. Work schedules are flexible depending onthe needs of the organization. All staff may be requested to work evenings and weekendshifts for special events or programming. Exposure to potentially aggressive, unruly and sick, diseased and parasite infestedanimals and infectious fluids and materials. Exposure to chemical cleaners. Required to wear a uniform while on duty. Environment can be noisy, odorous and stressful, both physically and emotionally.Regina Humane Society Adoption Counselor Job Description 2Education, Training and CompetenciesTo perform this job successfully, an individual must be able to perform each essential duty andtask satisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Candidates with animal behavior and handling knowledge, customer service skills,Shelter Buddy data base experience and an overall knowledge of shelter operations andgoals will be preferred. Strong interpersonal skills. The ideal candidate for this job would be personable,outgoing, patient, professional, and able to get along well with a variety of people. Excellent written and verbal communication skills Strong organizational skills, with demonstrated ability to prioritize, multi-task and meetdeadlines are required. Computer and internet savvy. Proficient in the use of Microsoft Office tools as well asphotography experience and knowledge of photo editing programs an asset Must be comfortable working with many breeds of dogs and cats and willing to acquireanimal behavior and handling knowledge and experience. Maturity, good judgment and a professional appearance. The ability to remain pleasant and calm even in stressful situations. The ability to turn people down, firmly when necessary, without becoming aggressive orunpleasant. Employees required to work evening, holiday and weekend shifts Physical strength and agility to lift heavy animals, equipment, and supplies. Possess a valid Driver’s LicenseApply in confidence to:Lindsay WestDirector of OperationsRegina Humane Societylwest@reginahumane.caWe thank all applicants for their interest, but only thoseselected for an interview will be contacted.Regina Humane Society Adoption Counselor Job Description 3Quick Apply

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