CSR, Customer Service - Jobs in Saskatchewan

Job Description

Location - Regina, Saskatoon, Yorkton, Prince Albert and Swift CurrentTemporary Part-TimeAt SaskPower, we generate more than just electricity for Saskatchewan people. We offer some of the best jobs in the province.Our challenging careers will help you grow while being surrounded by a fully-committed team, committed to safety, openness, collaboration and accountability. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!Apply no later than 10/30/2022 to be considered for this opportunity.JOB SUMMARY:Location - VariousTemporary - Part TimeAt SaskPower, we generate more than just electricity for Saskatchewan people. We offer some of the best jobsin the province.Our challenging careers will help you grow while being surrounded by a fully-committed team, committed tosafety, openness, collaboration and accountability. If you’re someone who thrives in a team environment anddoesn’t shy away from a good challenge, join us!Apply no later than 01/18/2022 to be considered for this opportunity.POSITION OVERVIEW:Our Customer Care Centre is recruiting for part-time vacancies for Customer Service Representatives located inRegina, Saskatoon, Yorkton, Prince Albert and Swift Current. Should you enjoy working from home orenjoying a better work/life balance there may be an opportunity to work remotely.SaskPower is currently searching for Customer Service Representatives to be the primary contact forSaskPower in our Customer Care Centre. Our ideal candidates have the ability to respond to customerinquiries, concerns, and complaints in a timely, efficient, and courteous manner.You must be comfortable working in a position where there are call centre metrics which include target orientedgoals.SaskPower does not guarantee a set number of hours per week. Hours are scheduled based on businessneeds and average about 20-35 hours per week. Hours will be scheduled Mon-Fri anywhere between 8:00am6:17pm.TRAINING:SaskPower offers an extensive training program for these positions. Applicants are expected to attend the fulltime 8 week training program from 8:00-4:47 Monday–Friday for the entire training period. Training is fullypaid.KEY ACCOUNTABILITIES:

• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
• Provide excellent customer services to internal and external customers, while following corporate quality guidelines
• Determine customer needs by utilizing precise questioning techniques
• Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
• Maintain files and records associated with the department
• Assist with the development of training for the department
• Perform general accounting and financial functions as required
• Participate in continuous educational and professional development as required
• Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

• Keyboarding skills of 35 WPM.
• 1 year of previous customer service experience
• Knowledge of SaskPower’s services
• Experience working with personal computers and various software applications
• Ability to multi-task and adapt to a fast and constantly changing environment
• Excellent verbal and written communication skills with the ability to influence, persuade and deal effectively

with others.

• Analytical, problem solving and decision-making skills
• Successful completion of SaskPower’s training program
• Ability to work independently as well as in a team environment
• Industry related experience is an asset
• Previous Contact Center experience would be considered an asset

SELECTION PROCESS:

• Please check your email frequently as this will be a primary method of contact.
• If you are selected to move on to the first stage of the assessment process, you will be emailed two online

tests (one of which is a typing test) to the email address provided in your online application. These two tests willtake approximately 1.5 hours to complete in total. This testing is required to be completed within a specifiedtime frame.

• If you are successful in the two online assessments, you will be contacted by our Customer Care team for an

in-depth virtual interview. This will take approximately 1 hour to complete.HIRING TIMELINES:We are currently hiring for a training session to tentatively begin January of 2023This positions falls with in the scope of the Unifor Local 649.Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.SaskPower offers a competitive salary and benefits package. Diversity and inclusion are also a priority for us. At SaskPower, we are committed to creating an inclusive workplace and having a workforce representative of the communities we serve. We are committed to selections based on merit and to the full participation of diversity groups. These groups include the four equity groups recognized by the Saskatchewan Human Rights Commission: Indigenous Peoples, Members of Visible Minority Groups / Racialized Groups, Persons with Disabilities and Women in Under-Represented Roles, as well as LGBTQ persons and Newcomers to Saskatchewan. Visit our website for details.Quick Apply

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