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Helpdesk Technician - 1 Year Term - Jobs in Saskatchewan

Orano
Job LocationSaskatchewan
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • Fixed term/Temporary
  • Canada / Saskatchewan
  • Full-time Regular (REG)
  • Apply Before 9/26/2022
Welcome to OranoHelping to meet current and future challenges to preserve our world and build the world of tomorrow while taking care of everyones health is stimulating for you. For us too. By joining the Orano Group, a leading international player in the nuclear industry, you are in the right place.Every day we work to produce efficient low-carbon energy, to fight global warming, to find solutions that save natural resources, and to contribute to progress in health.Our strengths Across the entire fuel cycle, we have extensive expertise in cutting-edge technologies, safe, high value-added products and services, and a strong capacity for innovation. All of these factors reflect the strong skills of our 16,500 employees, whom we are constantly striving to develop. With their different backgrounds and experience, they are proof of our openness to all talents. They share the same ambition: to give nuclear energy its full value.Read moreRead lessJob descriptionResponsibilities include:
  • Answer Helpdesk phone
  • Gather initial information for issues or requests from customers and perform initial troubleshooting
  • Generate tickets for incoming emails, phone calls and walkups
  • Desk side support and use of remote tools to assist customers
  • Rotate onoff direct phone support as per schedule
  • Manage IS Helpdesk mailbox and ticketing in Incident management tool
  • Supply one-on-one instructional training for personnel as required
  • Assist in developing and maintaining documentation to support Orientation and One-On-One training
  • Maintain and develop procedures, work instructions and documentation for customer and IS staff
  • Active Directory user administration
  • SAP user administration
  • Customer on/off boarding
  • Workstation setup for new employees
  • Assist with gathering software for packaging new software or software updates
  • Maintain IS loaner inventory
  • Provide weekend coverage and on-call support as scheduled
  • Embrace and support Operational Excellence efforts and OE Culture
  • Comply with all Orano health, safety and environmental policies, practices and procedures
  • Promote and adhere to Orano Canada’s values: Customer Satisfaction, Continuous Improvement, Respect and People Development, Cohesion and Team Spirit, and Exemplarity, Integrity, Responsibility
  • Additional duties as required
Work Location & Schedule:
  • Saskatoon Corporate Office
  • Occasional trips to McClean site are required
  • Weekend coverage and on-call support as scheduled
As a condition of employment the successful candidate must complete Orano’s pre-employment checks including education verification and employment reference checks.Drug (including marijuana) and alcohol substance testing is a requirement for all Safety Sensitive positions. Applicants who have recently used marijuana recreationally may not pass a substance test as marijuana can remain in the user’s system for as many as 30 days after use.Orano is an equal opportunity employer. We value the knowledge, experience and cultures and commit to the advancement of Indigenous Peoples, Women, Visible Minorities and People with Disabilities and strongly encourage all candidates from these designated groups to apply for our career opportunities.Ideal qualificationsSkills and Qualifications for the position include:
  • Good understanding of Desktop/Server hardware, software and networking
  • Hands on experience/skills with Microsoft Office, Windows, Server and other productivity software
  • Relevant education or training in IT
  • 1-2 years of experience in IT
  • Strong oral and written communication skills
  • Good troubleshooting skills in software and hardware
  • Demonstrated planning and organizational skills
  • Ability to work both independently and with a team; must be able to work closely and effectively with all team members
  • Be available to travel to sites when required
This position is subject to pre-employment checks including education and criminal record verification.Drug and alcohol substance testing is a requirement for all safety sensitive positions at Orano Canada.Quick Apply
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