Infrastructure Support Analyst (Global Network Operations) - Jobs in Scarborough, ON

Job Description

Requisition ID: 133723Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The team:Scotiabank’s Global Network Operations (GNO) team is responsible for operating the Scotiabank’s network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and implements required network changes. We provide Levels 1 & 2 support and work closely with the Level 3 teams in Global Network Engineering (GNE) to troubleshoot and fix complex network issues.The role:

• You champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• You champion a high-performance environment and contributes to an inclusive work environment.
• You will be monitoring, triaging and actioning/escalation of network alerts/events.
• You will be opening tickets with carrier and vendors for related network incidents.
• You work with help desk to fix user related network issues.
• You will conduct health check and provide reporting and incident communications
• You will attend bridge and troubleshooting calls.
• You will implement network changes as per provided MOP (Method of Procedure).
• You will answer the 24/7 hotline and emails.
• This role is part of a 24x7 network operations, which runs on 12-hour rotational shifts, and we also rotate to work on bank and statutory holidays.

Is this role right for you

• You want to fix simple & complex network issues and accomplish something every single day.
• You want to get your hands “dirty” on the network and make changes every single day.
• You are passionate & comfortable in “problem solving” on daily troubleshooting sessions with many other technologists.
• You want to make firewall changes to make the network safer every single day.
• You want to make routing/switching changes to optimize the network, day-to-day.

Do you have the skills that will enable you to succeed in this role

• You stand out from the crowd by fully completing your Cisco CCIE.
• You possess strong communication (verbal/written) and good interpersonal skills to build relationships with both internal/external business partners and vendors.
• You can demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
• You can demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
• You are familiar with the following: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools.
• You possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
• You can manage multiple tasks concurrently & the ability to work well under pressure is a part of who you are.
• You possess a strong customer orientation & a keen ability to learn rapidly.
• Python scripting knowledge or experience is an asset.
• You have a post-secondary education in a technology related field, plus Cisco CCNP.

Whats in it for you

• Youll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We provide employees with an environment that is safe, inclusive, and reflective of all communities by promoting fair and equitable treatment and prioritizing unconscious bias and anti-racism training.

• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• While we currently work remotely from home, when we can physically go back to work, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks.
• Equipped for breaks with table tennis, table soccer, pool table & TV’s. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes by TTC bus from Warden subway station on Line 2. Free employee shuttle service connecting the IT campus with nearby GO stations. 2023 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop that’s steps away.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.

Location(s): Canada : Ontario : ScarboroughScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.Quick Apply

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