Infrastructure Support Analyst (Global Network Operations) - Jobs in Scarborough, ON

Job Description

Requisition ID: 168938Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Looking for a hybrid role We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.The team:Scotiabank’s Global Network Operations (GNO) team is responsible for operating the Scotiabank’s network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and implements required network changes. We provide Levels 1 & 2 support and work closely with the Level 3 teams in Global Network Engineering (GNE) to troubleshoot and fix complex network issues.The role:You will play a critical part in monitoring, triaging, actioning, and troubleshooting network alerts/events globally, as well as scheduling and executing network changes to prevent or resolve network related incidents. When network incidents occur, you will also open tickets with carriers & network vendors and, as well, work with internal help desk or infrastructure groups to resolve related network issues. You will also attend bridge & troubleshooting calls and implement network changes, as per provided MOP (method of procedure), plus provide reporting updates & communications.To ensure coverage for 24x7 network operations, members of this team take pre-scheduled rotational 12-hour shifts as a part of a compressed work-week, which ranges from 2 to 4 days. These rotational shifts will cover days, evening, overnights, weekends & banking + statutory holidays.Is this role right for you

• You want to fix simple & complex network issues and accomplish something every single day.
• You want to get your hands “dirty” on the network and make changes every single day.
• You are passionate & comfortable in “problem solving” on daily troubleshooting sessions with many other technologists.
• You want to make firewall changes to make the network safer every single day.
• You want to make routing/switching changes to optimize the network, day-to-day.

Do you have the skills that will enable you to succeed in this role

• You possess strong communication (verbal/written) and good interpersonal skills to build relationships with both internal/external business partners and vendors.
• You stand out from the crowd by fully completing your CCNP or CCIE.
• You have at least 1+ years of hands-on technical working experience in providing Levels 1 and/or 2 network infrastructure support.
• You have at least 1+ years of hands-on technical working experience in managing network incidents relating to Cisco routers, switches & firewalls.
• You have at least 1+ years of hands-on technical working experience in managing network incidents relating to TCP/IP networking.
• You have at least 1+ years of hands-on technical working experience in managing network incidents relating to WAN technologies.
• You are familiar with the following:

• BGP/OSPF protocols
• LAN/WAN technologies
• Cisco Wi-Fi
• Fortinet Firewalls
• F5 Load Balancers
• Network Monitoring tools

• You possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
• You can manage multiple tasks concurrently & the ability to work well under pressure is a part of who you are.
• You possess a strong customer orientation & a keen ability to learn rapidly.
• Python scripting knowledge or experience is an asset.
• You have a post-secondary education in a technology related field.

Whats in it for you

• Youll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We provide employees with an environment that is safe, inclusive, and reflective of all communities by promoting fair and equitable treatment and prioritizing unconscious bias and anti-racism training.

• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• When required onsite as a part of a hybrid work model, our primary location in Scarborough is:
  • Renovated with a design focus on enabling collaboration through both environment and technology.
  • Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks.
  • Equipped for breaks with table tennis, table soccer, pool table & TV’s. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.
  • Minutes by TTC bus from Warden subway station on Line 2. Scheduled 2023 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop that’s steps away.
  • Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.

#scotiatechnology#LI-hybridLocation(s): Canada : Ontario : ScarboroughScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.Quick Apply

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