Processor, Operations Management - Jobs in Scarborough, ON

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comJob DescriptionWhat You’ll Be DoingYou’ll be joining CIBC’s Retail Fulfillment Team. You will be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Banking Centres, Telephone Banking and Digital Banking) and ensuring documentation is accurate and complete according to policies and procedures for further processing. You will investigate requests to resolve processing errors and/or out of balance conditions through processing adjustments and settling accounts. You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. Knowledge of UPLC Campaign fulfillment and lending would be an asset.How You’ll Succeed

• Analysis - Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identifies root cause and resolve the error. Receives, reviews and investigates item errors.
• Risk and Governance - Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed.
• Collaboration - Work closely with your team to deliver a great customer experience. Ensure that your teams collective work meets quality standards, deadlines and service level agreements
• Problem Solving - Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures.. Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together.
• Organizational Skills - Receive, prioritize, sort and evenly distribute work to staff within a production area. Respond to questions and provide guidance. Complete quality checks for work completed to ensure accuracy. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

Who You Are

• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You give meaning to data . You enjoy investigating complex problems, and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC OffersAt CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
• Connect :Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
• Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning
• Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job LocationScarborough-305 Milner Ave 5thEmployment TypeRegularWeekly Hours37.5SkillsDetail-Oriented, Lending, Product Fulfillment, Self-Organized, Time ManagementQuick Apply

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