Supervisor, Receipt Verification Unit (RVU) - Jobs in Scarborough, ON

Job Description

Job Requisition Id: 165817Business Function: Plant OperationsPrimary City: ScarboroughOther Location(s):Province: Ont. - GTAEmployment Type: Full-TimeEmployment Status: PermanentLanguage Requirement: English EssentialEmployee Class and Level: OP 02Number of Vacancies: 1Area of Competition: All employees in the Greater Toronto Area region, priority will be given to APOC members.Closing Date (MM/DD/YYYY): 02/13/2023Work Schedule:Monday - Friday 3:45PM-11:45PMJob DescriptionSupervises a team of RVU employees engaged in the safe and efficient management of mailings received from Commercial Customers. *The supervisor may also be required to lead a team of employees in an assigned area of the shift or section. The supervisor is responsible for ensuring that service commitments, safety requirements and process compliance are met for all processes under the area of responsibility. Works effectively with the Order Acceptance (OA) Process Owners, Production Control and Reporting (PC&R) and external customers to ensure mailings for all Lines of Businesses are received and verified, and that the order document reflects the services selected by the customer. In addition, the supervisor maintains optimum productivity levels by closely monitoring and adjusting staffing to workload and implements continuous improvement initiatives to improve customer experience, reduce costs and accident potential.Job ResponsibilitiesBelow are the main job requirements and responsibilities for the Supervisor, Receipt Verification Unit (RVU).

• Supervises all mail acceptance and verification to ensure that OA Processes and targets are met. Integrates with, supports and provides input to plant operations, PC&R and other teams within the Plant environment to ensure that plant operating targets are attainable. Conducts regular quality checks and analyzes OA reports to assess efficiency and effectiveness of customer mail acceptance. Shares analysis and results with the team.

• Responsible for assessing and validating defects, applying and removing billing blocks when mail is held, creating service tickets, preparing estimates of adjustment recoveries and adjusting the customer order in SAP as per the Decision-making Matrix.

• May also be required to supervise the operation of an assigned area of the shift or section and assist in the management of the efficient processing of mail. Sets daily priorities for the assigned area to ensure that deadlines and service commitments are met. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume.

• Coaches and provides visible and active leadership to employees. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.

• Promotes and implements work place safety and health programs for their work unit. Coaches employees on safe work practices in order to reduce accident frequency and severity; investigates and reports on accident incidences and near-misses. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions.

Job Responsibilities (continued)

• Estimates workloads in order to arrange for adequate staff to be on duty, recommends the use of overtime as required and occasionally authorizes its use when working alone.

• Recommends modifications in methods and/or systems to improve acceptance and verification of orders or to reduce costs. Reviews KPI trends and considers their impact on the mitigation of revenue risk exposure and the achievement of targets. Identifies training needs and coaches on acceptance and verification processes to enhance employee performance and customer experience

• Performs frequent quality and productivity checks on all aspects of the designated shift or section. Investigates abnormalities and works to improve performance; resolves minor issues and escalates more significant problems. Responds promptly and makes operational adjustments in the event of equipment failures; reports and follows up with other stakeholders as required.

• Collaborates with and maintains working relationships with other sections in Operations, RVU’s across the country, and other internal functions such as Commercial Service Network, Order Management, Order to Cash, Lines of Business and others to resolve operational problems.

• Actively solicits feedback from clients on services provided and acts to improve reported weaknesses within the OA process guidelines. Interacts with customers, internal or external, to gather information to assist in problem/issue resolution in order to improve customer satisfaction. Takes personal responsibility for maintaining high levels of customer service and satisfaction. Maintains effective working relationships with customers to build value and loyalty.

• Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

QualificationsEducation

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 years’ experience managing a team within a unionized environment OR Minimum 2 years’ experience working in a retail and/or customer service (e.g., dealing with products/services and customer)
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma
• Experience in revenue recovery

Other InformationSafety Sensitive PositionsThis position may be considered a Safety Sensitive position.Employment EquityCanada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences.We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.Conflict of InterestThe Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.AccommodationCanada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.Important MessageYour application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.Leadership BehavioursDecision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporations best interests.Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.Our ValuesWe value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.Safety – We are committed to a safe and healthy environment for all our stakeholders.Customer – We serve Canadians with pride and passion.Respect – We treat each other with fairness and respect.Integrity – We act responsibly and with integrity.Transformation – We will innovate and transform to win in the marketplace.Quick Apply

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