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Workforce Planner II (contract) - Jobs in Sherbrooke, QC

Global Excel Management
Job LocationSherbrooke, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Reporting to the Team Leader Workforce Management, the person is responsible for the workforce for all Contact Center teams. The Workforce Planner is responsible for the day to day management of schedules according to the incoming calls and works closely with the team leaders and assistant team leaders in order to make the appropriate decision to meet the service level target. The responsibilities include:What does your typical day look like

  • Report daily absences and take appropriate action;
  • Perform forecasts for all teams;
  • Responsible for the schedules;
  • Manage incoming phone calls;
  • Data entry;
  • Analysis and update of different reports.
  • What skills and experience are we looking for*
  • College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
  • Working knowledge of all Microsoft applications (Word, Outlook etc.). Excellent Excel skills is required;
  • Working knowledge of Interactive Intelligence ICBM is an asset;
  • Working knowledge of IEX is necessary
  • Excellent written and verbal communication skills in both English and French;
  • Excellent analytical and problem solving skills;
  • Must be detail oriented and able to multitask.
We offer you:
  • Global Excel offers more than a position;
  • We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
  • Please reach out to your local HR department if you would like to know more about benefits offered in your site.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: Job Type: Full-timeQuick Apply
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