Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Success Manager - Jobs in Sidney, BC

Precision Sails
Job LocationSidney, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company OverviewPrecision Sails Ltd is an internet-based independent sail loft that sells, designs, builds, and delivers sailboat sails worldwide. Our rapid growth is due to the implementation of modern technology and marketing techniques to generate leads, manage the sales process, organize designs, manufacture, and deliver the finished product effectively. We offer a dynamic, fast-paced environment that is well suited to positive, energetic, solutions-focused individuals possessing an entrepreneurial mindset. Innovation, quality and exceptional customer experience drives everything we do.We are looking for a Customer Success Manager to join our passionate team. A key member of the Operations Management team, this position is responsible for ensuring the highest level of customer service and satisfaction is maintained throughout the entire customer journey. This position is well suited to someone who thrives in bringing order to ambiguity (process development), identifying solutions (ideally, technology-based) to complex business challenges all while providing an exceptional, proactive customer experience in a rapid growth environment.Key Responsibilities:

  • Oversee our Customer’s Experience with exceptional integrity and accountability
  • Grow a small team of specialists in logistics, supply chain management and customer service
  • Act as a liaison between Precision Sails and vendors to facilitate the most efficient and accurate production possible, while ensuring quality standards are upheld
  • Provide continuous, pro-active communication with customers during the production and delivery process (answering general questions, providing status updates) through to warranty and returns
  • Manage and cultivate positive and effective relationships with customers and vendors
  • Supply chain development; including negotiating terms and finding new suppliers
  • Troubleshoot, problem-solve and provide innovative solutions to a complex array of logistics challenges
  • Ensure accurate data management across all systems, including Inventory Management and Excel
Qualifications:
  • Demonstrate, related experience delivering and overseeing the provision of exceptional customer service
  • Prior experience in vendor and logistics management (ideally in an out-sourced, offshore manufacturing environment)
  • Excellent attention to detail and an ability to learn quickly
  • Must be computer savvy and proficient in Google Workplace environment
  • Strong analytical ability and computer literacy
  • Ability to communicate effectively with a variety of people/roles - staff, management, vendors, clients
  • Ability to take initiative and demonstrate responsibility
  • Thrives in a fast-paced environment with shifting priorities
  • A flexible, can-do attitude
  • Sailing experience not necessary, however is an asset
We offer a competitive salary commensurate with experience. While we sincerely appreciate the interest of all candidates, only those under consideration will be contacted.Job Type: Full-timeSalary: $60,000.00-$70,000.00 per yearBenefits:
  • Casual dress
  • Paid time off
Schedule:
  • 8 hour shift
Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

Customer Success Manager Related Jobs

© 2021 HireJobsCanada All Rights Reserved