Invoice Resolution Specialist - Jobs in Somerville, NB

Job Description

Position Title:Invoice Resolution SpecialistPosition Type: Regular - Full-TimeRequisition ID: 13190Grade: Grade 02Company: Day & Ross Inc.At Day & Ross, you’ll go far.Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.About the RoleInvoice Resolution SpecialistFull-timeSomerville, NBThe Invoice Resolution Specialist receives, prioritizes, investigates and processes customer invoice disputes within established company guidelinesHow You’ll Help

• Act as a liaison between external and internal customers to resolve invoice disputes
• Corporate – serves all divisions across all departments – juggling stakeholders internal and external
• Receive and prioritize invoice disputes
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail to ensure they are handled within the customers service level agreement
• Investigate issues with invoices by collaborating with internal and external stakeholders to gather information about the claim
• Work with the customer and other stakeholders to resolve invoice discrepancies while ensuring a positive customer experience
• Investigate recurring invoice issues, identify root causes, and collaborate across functions to implement processes to ensure resolution
• Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers
• Work with a team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)
• Interpret and apply customer contracts
• Understanding and applying the business policies, taking corrective action when necessary
• Responsible for drafting knowledge articles surrounding specific customers and processes
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in business, accounting, or a related field preferred.
• A suitable combination of education and related experience may be considered equivalent.
• 1-3 years’ experience in billing, rating, collections, customer service or a related field
• Experience in the transportation industry a strong asset
• A suitable combination of education and related experience may be considered
• Effective communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely
• Excellent customer service skills and relationship building skills
• Resiliency and persistence to resolve issues and strengthen the customer relationship
• Investigative, analytical, and problem solving skills
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, managing multiple files and multiple customers
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Detail oriented with excellent data entry accuracy
• Ability to gain a solid knowledge and understanding of Day & Ross’ internal processes and billing guidelines
• Ability to work independently and to collaborate with others to meet customer expectations
• Good computer skills, including the use of MS Office; Sale Force, TruckMate an asset; ability to learn new programs
• Good judgment and sound decision making within company guidelines and Revenue Adjustment Policy; understand impact of decision on business and customers
• Maintain composure under high-pressure situations and difficult conversations
• Ability to understand transportation documentation and verbiage
• English, other languages an asset

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.We thank you for your application, but only those candidates selected for an interview will be contacted.As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.Function: Finance; General & AdministrationLocation(s): CA - Canada : New Brunswick : Somerville || CA - Canada : New Brunswick : HartlandQuick Apply

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