Spot Quoter - Jobs in Somerville, NB

Job Description

At Day & Ross, you’ll go far.Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.About the RoleSpot QuoterFull-TimeSomerville, NBWorking Hours: Mon-Fri 11:30am - 8pmAs a Spot Quoter, you are responsible for ensuring the accuracy of the Company’s quotes presented to its customers by phone while maintaining a positive customer relationship. This requires a solid and in-depth understanding and adherence to all company guidelines. This position requires independently managing own responsibilities while communicating collectively as a group in a team setting. This role requires schedule flexibility to ensure all business goals are met.How You’ll Help

• Leadership: Participates as a team member, no direct leadership. Participates in team meetings and discussions to fully understand and provide support for final decisions.

• Taking Initiative: Being action focused, getting things done. Follows established business processes and proactively assesses impact to business while meeting deliverables, expectations and KPI’s. Assist customers with calls and emails and escalates as appropriate to ensure that customer responses are completed accurately and in a timely manner.

• Problem Solving: Quickly and practically solves problems, independently or through team. Utilizes in-depth knowledge of the business components, processes and systems to effectively analyze and provide accurate quotes to customers on their business requests.

• Decision Making: Responsible to manage and make decisions within established guidelines by following pricing guidelines. Demonstrates a strong business confidence and a clear understanding of the impact to the company and the customer. Uses sound judgment to make quick and accurate quotes.

• Vision/Strategy: Support the initiatives for the future, thinking outside the box by identifying ways to improve existing processes, efficiencies and accuracies to optimize the customers’ experience.

• Change Management: Demonstrates a positive attitude to change by supporting vision. Identifies positive opportunities that impact the customers. Acts as change champion by being open minded, future focused, an innovator and challenging the status quo.

• Communication: Fosters positive working relationships by having an excellent verbal and written communication style, with an ability to speak with confidence to customers and co-workers and project a positive attitude. Ability to articulate appropriate messages to a variety of audiences. Communicates ideas, problems and areas of opportunities for continuous improvement.
• Customer Focused: Builds and maintains effective relationships by being customer focused with all inquiries, fostering positive relationships with the customer, ensuring timely and effective resolution and identifying opportunities to improve accuracy and the customer experience.
• Safety: Follows all company and legislated expectations by identifying and escalating any safety issues within the department or location.

Your Skills & Experience:

• Transportation experience would be an asset
• Call Center experience would be an asset
• Advanced communication skills
• Computer skills – data entry, accuracy, MS products, AS400
• Solid Customer Service skills
• Time management skills
• Team player focused
• Results focused
• Education – minimum high school, business related program
• Ability to work independently and make good decisions based on guidelines
• Bilingual an asset

To apply, visit the Careers page on our website at dayross.com.Day & Ross is committed to providing a safe working environment for our employees, visitors, vendors, customers, and other members of our communities. In line with our culture and values, we believe that being vaccinated is the most effective way to protect each other. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with Day & Ross.Day & Ross is committed to applying the foregoing in accordance with applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.Quick Apply

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