Operations Supervisor - Greater Niagara Region - Jobs in St. Catharines

Job Description

Voyago is hiring an Operations Supervisor to oversee our new On Demand Service launching in the Greater Niagara Region this summer! (will cover St Catharine #39;s, Nagaraamp; Welland Regions)Your role:

• Reporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
• Primarily focusing on internal logistics and coordinating operations between other support team members
• This individual will work closely with Human Resources and Maintenance to support operations while managing the individuals within the operation.
• Help fuel and maintain the cleanliness of all vehicles
• Directs the activities of staff, ensuring that drivers are meeting the standards set out in various Transportation contracts and ensuring business activities continue to be managed during staff vacation/sick leaves
• Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
• Coordinate with Healthamp; Safety to arrange training
• KPI’s as directed, reviews with drivers and reports back to Operations Manager
• Available on-call for divisional emergencies which may include holidays and weekends
• Maintains work schedules and ensure coverage is provided at all times
• Functions as key contact to support teams such as maintenance, human resources and health and safety
• Cover runs when required
• Oversees the completion of monthly ghosting and deficiency reports
• Maintains paperwork and timesheets and oversees all elements of the process
• Ensures timely and accurate entering of payroll
• Serve as a contact to staff and assist in all forms of employee engagement and regular meetings
• Assist and co-ordinate driver on boarding and orientation processes for new hires
• Monitor employees license upgrades if necessary from start to finish

RequirementsYour profile

• You are safety focused
• You are a safe driver with a clean driving record
• You have a minimum valid full G Ontario Drivers license
• You can obtain a clean criminal record search with vulnerable sector screening
• You have a sound knowledge of the Greater Niagara Region including St Catharine #39;s, Welland and surrounding area.
• You have the ability to work independently
• You possess solid communication skills

• You have post-secondary education or equivalent
• You have a minimum 2 years experience in a similar role
• You have knowledge of Word, Excel, PowerPoint and Outlook applications
• You have excellent, strong proven customer service experience
• Your transportation experience will be an asset *especially in an On Demand service environment

Your locationBy joining the Voyago team you’ll find:

• We offer a competitive wage
• We provide paid training
• You will be part of an exciting start up launch in the region

BenefitsThe Perks

• We offer free licence upgrade
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.We thank all applicants however only those under consideration will be contacted