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Customer Service Representative (Inside Sales) - Jobs in Stouffville, ON

Stella-Jones Inc
Job LocationStouffville, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • Are you looking for a job in a well-established, international manufacturing company
  • Do you excel at delivering an exceptional customer experience
  • Does the wood industry interest you and you wish to evolve in a fast-growing company
Look no further; our Stouffville (Gormley) location is actively looking for someone just like you!But who are weStella-Jones is North Americas leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).With us, you will have access to:
  • A competitive salary
  • Full range of benefits including medical and dental coverage, life insurance, short-term and long-term disability.
  • Retirement program with a generous employer contribution
  • Share purchase program
  • Annual profit-sharing program
  • Availability of a hybrid work model
What would be your responsibilitiesThe Customer Service Representative provides sales and customer service to build, maintain and retain clients. The Customer Service Representative has the responsibility of inputting and organizing orders as well as tracking shipments. Assists with client account management and after sale services.We need you to:
  • Handle sales desk calls.
  • Prepare and send quotes, price pages and communications.
  • Receive and process orders by inputting them into the system
  • Organize and track shipments for time and cost efficiency, shipping documents and track invoices.
  • Ensure after-sales service by conducting follow-ups, dealing with customer matters and answering inquiries.
  • Client account management through order changes, credits, adjustments and returns.
  • Perform other duties as assigned.
Our ideal candidate will have:
  • Effective interpersonal and communication skills
  • Problem solving, priority-management and conflict resolution skills
  • Maintain positive and enthusiastic attitude even in adverse situations
  • Excellent customer service skills and the ability to anticipate customer needs
  • Demonstrate respect for coworkers and customers
  • Ability to work independently as well as a part of a team
  • Time and stress management
  • Able to adapt to various circumstances, while keeping focus on goals
  • Lumber and building product knowledge, an asset
  • Basic accounting knowledge.
  • Intermediate computer skills (MS Office)
What we expect from you
  • Grade 12 or equivalent
  • Minimum 5 years’ experience in a similar role.
  • Proficiency in English
If this position interests you, don’t delay and apply today!Our team is eager to meet you!Job Types: Full-time, PermanentSalary: From $52,500.00 per yearBenefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care
Schedule:
  • Day shift
  • Monday to Friday
Ability to commute/relocate:
  • Stouffville, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
  • Customer service: 5 years (preferred)
Work Location: Hybrid remote in Stouffville, ONQuick Apply
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